L5M9試験の準備方法｜100％合格率のL5M9最新受験攻略試験｜ユニークなOperations Management資格試験

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the design of operations management systems- Analyse the design of goods and services
  • 1. Product and service design considerations
  • 2. Design for sustainability and lifecycle
- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts
Topic 2: Understand planning and control in operations management- Analyse forecasting and demand management
  • 1. Demand management approaches
  • 2. Forecasting methods
- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles
- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning
Topic 3: Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)
- Analyse operations improvement strategies
  • 1. Benchmarking techniques
  • 2. Lean operations and waste reduction
  • 3. Continuous improvement (Kaizen)
Topic 4: Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. Order qualifying and order winning objectives
  • 2. The stages of development of operations strategy
  • 3. From implementing to supporting to driving strategy
  • 4. Top down and bottom up perspectives of operations strategy
  • 5. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
- Analyse the role and activities of operations management in organisations
  • 1. Operations management in different types of organisations
  • 2. Definitions of operations and operations management
  • 3. The extent of operations management in organisations

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CIPS Operations Management 認定 L5M9 試験問題 (Q104-Q109):

質問 # 104
Which of the following items created by an organisation are intangible? Select TWO

正解：A、C

解説：
Legal Advice and a massage are intangible. This means you can't physically hold or see the item. There is a lot in this module on the differences between services and goods- it's important to remember that goods are tangible and services are intangible. P.56


質問 # 105
Khaled has recently been hired as an Operations Manager at a company providing consultancy services. This is his first role in the service industry, previously he has worked at companies providing goods. He understands that services are intangible and therefore there is a difference in how Operations may be managed. Which of the following sentences about services are true? Select THREE

正解：A、C、E

解説：
The correct sentences are 2, 3 and 5. This is from the table comparing services and goods on p.47. Note that you can ask for a refund if you're unhappy with a service, but you can't physically return the service you've received. Option 1 is incorrect- there is no transfer of ownership with services (there is with goods). Option 4 is incorrect as every service is different- there is a high level of variability in delivery.


質問 # 106
What is the purpose of a quality circle?

正解：D

解説：
A Quality Circle is a small group of employees who meet regularly to resolve problems in the workplace. This is from p.111


質問 # 107
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 5?

正解：D

解説：
The correct answers are as follows:


質問 # 108
According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

正解：D

解説：
The correct answer is private costs and social costs. Private costs include internal costs to the business (such as downtime, loss of staff/ money etc) and social costs affect the community and environment. P.133


質問 # 109
......

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