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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Development Lifecycle | 15% | - Monitoring, adoption and optimization - Testing agents in Testing Center - Version control and maintenance - Deployment: sandbox to production |
| Topic 2: Data Cloud for Agentforce | 20% | - Retrievers and search types: keyword, vector, hybrid - Unstructured data processing: chunking, indexing - Agentforce Data Library types - Improving response accuracy with data grounding |
| Topic 3: Prompt Engineering | 20% | - Prompt Builder usage and use cases - Prompt template creation: field generation, flex types - Grounding techniques and best practices - Prompt management and user roles |
| Topic 4: AI Agents | 35% | - Agent types: Service, Sales, Employee - Agent User security and permissions - Deterministic controls: filters and variables - Agent architecture and reasoning engine - Channel integration: digital experience, email, Slack - Topics and actions configuration |
| Topic 5: Multi-Agent Interoperability | 5% | - Model Context Protocol (MCP) - Agent API usage scenarios - Agent-to-agent communication |
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NEW QUESTION # 174
An Agentforce Specialist is creating a prompt template to assist support reps in drafting responses to customer complaints. To ensure the responses are empathetic and helpful, what is a key element to include in the prompt template?
Answer: B
Explanation:
The Prompt Builder Best Practices Guide emphasizes including a role instruction in prompts to set tone and communication style. The document explains: "Role-playing instructions (e.g., `You are an empathetic customer support agent') are a best practice for ensuring the LLM adopts the desired persona, tone, and style in responses."
NEW QUESTION # 175
An Agentforce Specialist is assisting Universal Containers with troubleshooting an agent. The Agentforce Specialist notices that the agent is not using topic actions in the desired sequence, causing inconsistent outcomes. Which technique should the Agentforce Specialist recommend to ensure deterministic control over the order in which actions are executed?
Answer: B
Explanation:
The AgentForce Action Sequencing and Deterministic Flow Guide explains that to ensure actions are executed in a specific and predictable order, administrators must explicitly define the order of actions in the topic setup. The documentation states:
"To achieve deterministic control, sequence the topic's actions in the desired order of execution.
This ensures that dependent actions, such as data retrieval followed by record creation, execute consistently and predictably."
NEW QUESTION # 176
Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to connect the agent with a Slack channel?
Answer: C
Explanation:
According to the AgentForce for Slack Integration Guide, to connect an Employee Agent (or any internal AgentForce agent) with a Slack channel, the required setup step is to create a connection between Salesforce and the Slack workspace. The documentation specifies: "Before deploying an Employee Agent into Slack, you must establish a secure connection between your Salesforce org and the Slack workspace. This connection enables authentication, permission mapping, and message exchange between the Agent and Slack users." Once the connection is established, the administrator can configure the specific Slack channel where the agent will operate.
NEW QUESTION # 177
During configuration, Universal Containers (UC) forgot to grant Knowledge access to the Agentforce Service Agent. Which permission must UC add for the agent to interact with Knowledge articles and answer customer questions effectively?
Answer: C
Explanation:
According to the AgentForce for Service Configuration Guide, for an agent to interact with and retrieve Knowledge articles, it must have Knowledge object and field access, along with the
"Allow View Knowledge" permission. The documentation explains: "Agents need permission to access Knowledge records and their fields to retrieve and summarize content accurately.
Additionally, the Allow View Knowledge setting enables the agent to use the Knowledge object as a retrieval source."
NEW QUESTION # 178
Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities.
Answer: B
NEW QUESTION # 179
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