ITILFND_V4 Test Assessment | Brain ITILFND_V4 Exam

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Key Concepts of Service Management	15%	- Service management as a practice - Value, value co-creation, stakeholders - Services, service offerings, service relationships
Topic 2: Organizational Structure and Roles	10%	- Key roles and responsibilities - Teams and groups
Topic 3: ITIL Practices	30%	- General management practices 1. Relationship management 2. Supplier management 3. Information security management 4. Continual improvement - Service management practices 1. Problem management 2. Incident management 3. Availability management 4. Capacity and performance management 5. Service level management 6. Business continuity management 7. Service request management 8. Change enablement - Technical management practices 1. Deployment management 2. Infrastructure and platform management 3. Software development and management
Topic 4: ITIL Guiding Principles	15%	- Keep it simple and practical - Think and work holistically - Collaborate and promote visibility - Start where you are - Progress iteratively with feedback - Focus on value - Optimize and automate
Topic 5: ITIL Service Value System	20%	- Purpose and components - Governance - Service value chain 1. Improve 2. Plan 3. Obtain/build 4. Deliver and support 5. Engage 6. Design and transition - Continual improvement
Topic 6: Technology and Information Management	10%	- Information management principles - Role of technology in service management

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EXIN ITIL 4 Foundation Sample Questions (Q266-Q271):

NEW QUESTION # 266
Which of the four dimensions focuses on roles, responsibilities, and systems of authority?

A. Information and technology
B. Organizations and people
C. Value streams and processes
D. Partners and suppliers

Answer: B

NEW QUESTION # 267
Which guiding principle says that services and processes should NOT provide a solution for every exception?

A. Collaborate and promote visibility
B. Think and work holistically
C. Keep it simple and practical
D. Optimize and automate

Answer: C

NEW QUESTION # 268
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

A. Focus on value
B. Collaborate and promote
C. Think and work holistically
D. Optimize and automate

Answer: C

NEW QUESTION # 269
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

A. Each iteration should be designed before starting the initiative and implemented without feedback
B. Each iteration should be continually re-evaluated based on feedback
C. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
D. Feedback should only be taken into account when one iteration fails to meet its objective

Answer: B

NEW QUESTION # 270
What is a problem that has been analyzed but has not been resolved?

A. Known error
B. Workaround
C. Event
D. Incident

Answer: A

NEW QUESTION # 271
......

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