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Salesforce NP-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Donations and Fundraising Management	20%	- Donation Management - Donations Batch Processing - Recurring Donations (Recurring GAU) - Opportunity and GAU Configuration - Payment Methods and Processing - Grant Management
Topic 2: Analytics and Reporting	15%	- Nonprofit Reporting Templates - Rollup Summary Fields - Custom Report Types - Success Metrics Definition - Reports and Dashboards for Nonprofits
Topic 3: Solution Design and Implementation	20%	- Integration with External Systems - Requirements Gathering - Customization vs Configuration Decisions - User Adoption and Training Planning - NPSP Best Practices - Data Migration Strategies
Topic 4: Constituent Management	20%	- Household Management - Segmentations and Campaigns - Affiliations and Memberships - Contact and Organization Records - Relationships and Groupings
Topic 5: NPSP Configuration and Development	25%	- Relationships Management - Account Model Configuration - Affiliations Configuration - Data Model Design for Nonprofits - NPSP Settings and Preferences - Contacts and Households

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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q101-Q106):

NEW QUESTION # 101
A nonprofit using NPSP wants to track all donations that go to a designated fund.
How should a consultant meet this requirement?

A. Create a General Accounting Unit record for the designated fund.
B. Create an Opportunity record type called "Funds".
C. Create a GAU Allocation record for the designated fund.
D. Create a custom object to track fund accounts.

Answer: C

Explanation:
To track all donations that go to a designated fund, the consultant should create a GAU Allocation record for the designated fund. Here's why:
GAU Allocation Record:
General Accounting Units (GAUs) are used in NPSP to allocate portions of donations to specific funds or purposes.
Creating a GAU Allocation record allows the nonprofit to specify the amount of each donation that should be allocated to the designated fund, ensuring accurate tracking and reporting.
Salesforce NPSP Documentation on General Accounting Units (GAUs)
Salesforce Nonprofit Success Pack GAU Allocation Guide

NEW QUESTION # 102
A nonprofit organization is using Volunteers for Salesforce and wants its volunteers to be able to log their own volunteer hours.
Which two solutions should a consultant propose to meet this need? Choose 2 answers

A. Set up a Log Volunteer Hours section on a page on your website and direct volunteers there to log their hours to the volunteer job or shift they worked on.
B. Set up a workflow rule with a weekly email alert sent to all volunteers asking them to reply back and report their hours for the week and then a user will manually enter the hours in Salesforce.
C. Set up a Chatter Group for each volunteer job, add volunteers who are assigned to that job, and have the volunteers log their hours in the Chatter Group.
D. Set up the Volunteers Personal Site and direct the volunteer to record hours on the tab there.

Answer: A,D

Explanation:
To allow volunteers to log their own hours in Volunteers for Salesforce, the consultant should propose setting up the Volunteers Personal Site or adding a Log Volunteer Hours section on the nonprofit's website.
Volunteers Personal Site:
This site allows volunteers to log in and manage their hours directly within Salesforce.
Steps to Set Up:
Navigate to Setup > Sites.
Create a new site and configure it to use the Volunteers for Salesforce functionality.
Add the Volunteers Personal Site tab and configure the permissions.
Direct volunteers to use this site to log their hours.
Log Volunteer Hours Section on Website:
Create a section on the nonprofit's website where volunteers can log their hours.
Steps to Set Up:
Design a web form that captures the volunteer's job or shift and the hours worked.
Use Salesforce Web-to-Case or Web-to-Lead to capture this data and create records in Salesforce.
Direct volunteers to this section to submit their hours.
Both solutions provide a user-friendly way for volunteers to log their hours without requiring manual entry by staff.

NEW QUESTION # 103
A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.
Which two initial steps should a consultant discuss with the nonprofit?
Choose 2 answers

A. Summarize final technology implementation steps.
B. Form a powerful guiding coalition.
C. Deploy features to meet departmental requirements.
D. Establish a sense of urgency.

Answer: B,D

Explanation:
When a nonprofit is making a substantial technology shift that will affect multiple teams and departments, the initial steps should include forming a powerful guiding coalition and establishing a sense of urgency. These steps are critical for successful change management.
Form a powerful guiding coalition:
This involves assembling a group with enough power and influence to lead the change effort and encourage collaboration across departments.
Establish a sense of urgency:
Creating a sense of urgency helps build the momentum needed for change by highlighting the importance and benefits of the technology shift to the entire organization.
Kotter's 8-Step Change Model
Salesforce Nonprofit Cloud Consultant Study Guide

NEW QUESTION # 104
A consultant for a nonprofit needs to upload data that contains payments on existing opportunities in Salesforce using donation matching in the NPSP Data Importer.
After a gift is successfully matched to an existing record, which two updates may occur?
Choose 2 answers

A. A Payment will be added to the Opportunity.
B. The open Payment will be marked as Paid.
C. The Opportunity amount will include the new payment amount.
D. The Stage of the Opportunity will change to Closed/Won.

Answer: A,C

Explanation:
When using the NPSP Data Importer to upload data that contains payments on existing opportunities, and matching donations to existing records, the following updates may occur:
A Payment Will Be Added to the Opportunity:
When a gift is successfully matched to an existing Opportunity, a Payment record is created and associated with the Opportunity.
This reflects the new donation and updates the financial records accordingly.
The Opportunity Amount Will Include the New Payment Amount:
The total amount on the Opportunity will be updated to reflect the sum of the original amount and the new payment amount.
This ensures that the Opportunity accurately represents the total donations received.
These updates help maintain accurate and up-to-date financial records within Salesforce, reflecting all contributions accurately.
Salesforce NPSP Documentation: NPSP Data Importer
Salesforce Trailhead: Manage Donations with NPSP

NEW QUESTION # 105
A nonprofit receives many tribute gifts and wants to ensure that the person being honored by the gift consistently receives the proper soft credit.
How should the consultant advise them to configure this in NPSP?

A. In the New Donation entry screen populate the Honoree lookup field.
B. Set the Contact Role for individual Opportunities to Honoree.
C. Set up Automatic Opportunity Contact Roles and enter Honoree for Honoree Opportunity Contact Role.
D. Enable Advanced Mapping and map the Honoree to Honoree Opportunity Contact Role.

Answer: C

Explanation:
https://trailhead.salesforce.com/en/content/learn/modules/opportunity-settings-in-nonprofit-success-pack/set-up-soft-credits-npsp
https://trailhead.salesforce.com/en/content/learn/modules/donation-soft-credit-management-with-nonprofit-success-pack/create-and-manage-soft-credits To ensure that the person being honored by a tribute gift consistently receives the proper soft credit, the nonprofit should set up Automatic Opportunity Contact Roles in NPSP and configure the Honoree role. This automation ensures that the honoree is always credited appropriately without manual intervention.
Steps:
Navigate to NPSP Settings > Donations > Automatic Opportunity Contact Roles.
Add a new Contact Role with the role type "Honoree."
Set the role to be automatically assigned to Opportunities that meet the criteria for tribute gifts.
Test the configuration by creating a new tribute gift and verifying that the Honoree Contact Role is correctly assigned.
Train staff on how to use the new setup to ensure consistency in data entry.
CertGod Nonprofit Cloud Consultant Guide: Advises on configuring Automatic Opportunity Contact Roles for managing soft credits in tribute gifts.
Salesforce Documentation on NPSP Automatic Opportunity Contact Roles: Provides instructions on setting up and managing contact roles for Opportunities.

NEW QUESTION # 106
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