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| Section | Weight | Objectives |
|---|---|---|
| Integration and Data Management | 16% | - Assess integration requirements and strategies with external systems - Data migration, quality, governance, and volume management - Use EDA and data tools effectively |
| Solution Design | 19% | - Design for student lifecycle management - Design solutions aligned with educational processes and data models - Evaluate account and contact models, data relationships, and scalability |
| Domain Expertise | 18% | - Explain Education Cloud solutions for K-12 institutions - Determine solution set for customer requirements: marketing, engagement, recruitment, admissions, student experience, advancement, alumni relations |
| Education Cloud Configuration | 22% | - Understand capabilities, features, and compatibility with other Salesforce products - Install and configure Salesforce Education solutions - Work with Education Data Architecture (EDA) setup and configuration |
| Analytics | 7% | - Design and implement reports and dashboards for education stakeholders - Apply CRM Analytics and reporting solutions for education use cases |
| Implementation Strategies and Best Practices | 18% | - Plan, gather requirements, design, build, test, document, deploy, and optimize solutions - Governance, change management, staffing, deployment, and adoption best practices |
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173. Frage
A university is working with a consultant to install and configure the Education Data Architecture (EDA). The university uses the Default Account Model. The university wants accounts to include the first and last name of each contact at the time the contact is created.
Which action should the consultant take in EDA Settings to meet this requirement?
Antwort: A
Begründung:
The Default Account Model in EDA creates one account for each contact and names it after the contact's full name. However, if the contact's name changes, the account name does not update automatically. To meet the requirement of including the first and last name of each contact at the time the contact is created, the consultant should edit the Administrative Account Name Format in EDA Settings. This allows the consultant to define a custom formula for naming accounts based on contact fields. For example, the formula could be FirstName & " " & LastName. Reference: [Salesforce Education Cloud Academy: Consultant Fundamentals], [EDA Account Naming]
174. Frage
The university Development office wants to present social media ads to constituents who demonstrate low engagement is email campaigns. The department uses Marketing Cloud Corporate Edition for Campaign management.
Which Marketing Cloud product should the consultant recommend?
Antwort: A
175. Frage
A school district needs to track special education student grades, attendance, and program enrollments and capture e-signatures from parents and legal guardians.
Which two solutions should the consultant recommend to meet the requirement?
Choose 2 answers.
Antwort: C,D
Begründung:
Explanation
The K-12 Architecture Kit and a third-party application are two solutions that the consultant can recommend to meet the requirement of tracking special education student grades, attendance, and program enrollments and capturing e-signatures from parents and legal guardians. The K-12 Architecture Kit is a solution that extends EDA to meet the needs of K-12 schools. The K-12 Architecture Kit provides objects and features to track student information, such as grades, attendance, and program enrollments. A third-party application is an application that provides additional features and solutions for Salesforce. There are many third-party applications on the AppExchange that offer e-signature capabilities, such as capturing, sending, and storing signed documents. The consultant can help the school district choose an app that meets their needs and budget.
Salesforce CPQ, Financial Service Cloud, and Nonprofit Success Pack are not solutions that can meet the requirement of tracking special education student grades, attendance, and program enrollments and capturing e-signatures from parents and legal guardians. References:
https://powerofus.force.com/s/article/K12-Architecture-Kit
https://appexchange.salesforce.com/appxStore?type=App&keyword=e-signature
https://trailhead.salesforce.com/en/content/learn/modules/k12_architecture_kit_basics
176. Frage
Which metric should the consultant recommend to determine whether the Implementation project is successful?
Antwort: A
Begründung:
Measuring Implementation Success:
Thepercentage of staff logins each monthis a strong indicator of user adoption and engagement with the new system. High login rates suggest that staff members are regularly using Education Cloudfor their daily tasks.
Why Percentage of Staff Logins:
User Adoption: Frequent logins indicate that staff are actively using the system, which is critical for the success of the implementation.
Engagement: High engagement rates reflect that the staff findthe system useful and are leveraging it to manage their workflows.
Data Accuracy: Regular use ensures that data entered into the system is current and accurate, improving overall data quality.
How to Track:
Login Reports: Create reports in Salesforce to track the number of logins by staff members each month.
Dashboards: Set up dashboards to visualize login trends and identify patterns or areas needing improvement.
Steps to Implement:
Create Login Report:
Navigate to theReportstab and create a new reportbased on theUser Login Historyobject.
Include fields such as User Name, Login Date, and Login Time.
Group the data by month to calculate the percentage of active users.
Set Up Dashboard:
Create a dashboard that displays the login data.
Use charts and graphs to visualize the percentage of staff logins each month.
References:
Salesforce Documentation:User Login History
Salesforce Help:Creating Reports and Dashboards
177. Frage
A college has a standard Salesforce environment and wants to use Student Success Hub for its undergraduate advising.
What is required to use Student Success Hub?
Antwort: A
Begründung:
Explanation
Education Data Architecture (EDA) is required to use Student Success Hub for the college's undergraduate advising. EDA is a product that provides a flexible and scalable data architecture for higher education institutions to manage their student lifecycle. EDA provides objects and features such as Accounts, Contacts, Relationships, Affiliations, Attributes, or Course Connections. Student Success Hub is a solution that extends EDA to meet the needs of student services and support. Student Success Hub provides features such as Early Alerts, Success Plans, Pathways, and Advising Events. Student Success Hub requires EDA to be installed and configured in the Salesforce environment before installing Student Success Hub. A Customer Community license, Pathways, or Field Service are not required to use Student Success Hub for the college's undergraduate advising. References:
https://www.salesforce.org/products/education-cloud/overview/
https://www.salesforce.org/products/student-success-hub/overview/
178. Frage
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