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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Topic 2: Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Topic 3: Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Topic 4: Interaction Design | 14% | - Defining user flows and interactions - Creating wireframes and prototypes - Designing effective page layouts |
| Topic 5: Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Topic 6: Discovery | 13% | - Identifying customer experience objectives and goals - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps |
| Topic 7: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Topic 8: UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
>> Plat-UX-101 Exam Sample Questions <<
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NEW QUESTION # 33
A UX Designer has recently released a feature on Experience Cloud and wants to know if the feature was successful and tracks usability over time. Which research methodology should be used?
Answer: C
Explanation:
The correct answer is A. Quantitative, as explicitly stated in the uploaded study guide.
The defining requirement is to determine whether a released feature was successful and to track usability over time. That calls for measurements that can be collected repeatedly and compared across periods, which is why the study guide selects a quantitative methodology.
Quantitative research produces numerical evidence that can be monitored longitudinally. Depending on the study design, this can include measures such as completion rates, error rates, engagement, usage frequency, time-related measures, or other defined UX indicators.
Option B, Qualitative research, is better suited to questions about why users behave in a particular way, what they think about an experience, or what problems they encounter. It can explain underlying causes but is less directly suited to tracking a numerical trend over time.
Option C, Inductive, describes a reasoning approach rather than the research methodology selected by the study guide for ongoing success measurement.
The important UX distinction is between understanding experiences deeply and measuring their performance systematically. When the objective is longitudinal tracking and evidence of success, the guide points to quantitative research.
Study Guide reference/topics: Quantitative research, usability metrics, longitudinal measurement, feature success, Testing.
NEW QUESTION # 34
A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.
What should the designer create and show to the user to test the content and structure of the new feature?
Answer: B
Explanation:
A wireframe prototype is a low-fidelity representation of the content and structure of a new feature, without any visual design or branding elements. It is used to test the usability and functionality of the feature with the user, and to gather feedback and iterate on the design. A wireframe prototype can be created using tools like Sketch, Figma, or Adobe XD, and can be interactive or static.Reference:
[Salesforce Certified User Experience Designer Exam Guide], Section 2.2: Design and test prototypes
[UX Designer Certification Prep: Prototyping], Unit 2: Wireframes and Prototypes
[Prepare for Your UX Designer Credential], Trailmix: Prototyping
NEW QUESTION # 35
A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long. Which approach should be recommended to improve their experience?
Answer: B
Explanation:
The study guide identifies A. Run the Salesforce Optimizer App to identify fields not in use as the correct answer. The scenario presents two related UX problems: the Contact page contains too many irrelevant fields, and users experience long page-load times. The selected approach begins by identifying which configuration elements are no longer providing value.
Using Salesforce Optimizer gives the organization evidence about unnecessary or underused configuration so that administrators can make informed decisions about simplifying the experience. This is stronger than merely relocating unused information.
Option B does not actually solve the underlying problem. Moving unused fields to another section still leaves those fields in the interface and can retain unnecessary page complexity.
Option C, In-App Guidance, could help explain where important fields are located, but it would layer guidance on top of an already cluttered experience rather than addressing the clutter itself.
The UX implication is that unnecessary interface elements should be evaluated and removed rather than simply documented or rearranged. A cleaner Contact experience can make relevant sales information easier to find while reducing the amount of configuration presented on the page.
Study Guide reference/topics: Salesforce Optimizer, page simplification, unused fields, Sales Cloud UX, Declarative Design.
NEW QUESTION # 36
A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which two standard Salesforce objects should be used in this experience?
Answer: C
Explanation:
The study guide identifies A. Account and Contact as the correct pair of standard Salesforce objects.
The scenario requires Salesforce to represent the people shopping for homes and the broader customer relationship that brokers need to manage. The study-guide answer uses Account and Contact as the foundational customer data model.
A Contact represents the individual person with whom the real estate company interacts. The Account provides the associated customer relationship record. Together, these two standard objects form the structure selected by the guide for tracking home buyers.
Option B introduces Case, which represents a service or support matter. Although a customer could eventually create a service issue, that is not the primary relationship described in the scenario.
Option C introduces Opportunity, which represents a potential sales transaction. An opportunity may become relevant within a real-estate sales process, but the question asks which objects should be used to represent and track the home buyers themselves.
The data-modeling principle being tested is that UX design in Salesforce often depends on correctly mapping real-world people and relationships into standard Salesforce objects before determining pages, components, or workflows.
Study Guide reference/topics: Account, Contact, Salesforce standard objects, customer data modeling, Declarative Design.
NEW QUESTION # 37
What are Salesforce's core design principles when making design decisions?
Answer: C
Explanation:
The uploaded study guide identifies B. Clarity, Efficiency, Consistency, Beauty as Salesforce's core design principles for making design decisions.
Within the guide's framing, Clarity means that users should be able to understand information, controls, and next actions without unnecessary ambiguity. Efficiency emphasizes helping users accomplish tasks with minimal unnecessary work. Consistency supports predictable interaction by applying recognizable patterns and behaviors across the interface. Beauty addresses the visual quality of the experience while working alongside-not replacing-the functional principles.
Option A contains positive characteristics, but it is not the set of Salesforce core design principles keyed by this study guide. Option C includes concepts that can be relevant in usability and interface design, but again it is not the four-part framework identified in the source.
The important examination point is to recognize the exact Salesforce terminology rather than choosing a collection of generally reasonable UX qualities. The study guide expects the designer to understand the framework as Clarity, Efficiency, Consistency, and Beauty, which collectively support usable, predictable, and visually coherent Salesforce experiences.
Study Guide reference/topics: Salesforce design principles, Clarity, Efficiency, Consistency, Beauty, UX Fundamentals.
NEW QUESTION # 38
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