New Genesys GCP-GCX Test Simulator | Latest GCP-GCX Exam Duration

P.S. Free & New GCP-GCX dumps are available on Google Drive shared by TestPassKing: https://drive.google.com/open?id=1gafOOmW2HxctXSq5ssBnNWd_2S0I9xkY

In order to ensure that the examinees in the GCP-GCX exam certification make good achievements, our TestPassKing has always been trying our best. With efforts for years, the passing rate of TestPassKing's GCP-GCX certification exam has reached as high as 100%. After you purchase our GCP-GCX Exam Training materials, if there is any quality problem or you fail GCP-GCX exam certification, we promise to give a full refund unconditionally.

Genesys GCP-GCX Exam Syllabus Topics:

Section	Weight	Objectives
Reporting, Analytics, and Quality Management	15%	- Call recording, evaluation forms, and quality monitoring - Dashboards, views, and standard reports - Custom reports and data insights
User and Organization Management, Security, and Compliance	15%	- User setup, roles, and permissions - Groups, departments, and organization structure - Security settings and compliance requirements
Integrations, Data Actions, and System Administration	10%	- Third-party integrations and APIs - Data actions and web services - System maintenance, backup, and troubleshooting
Routing and Interaction Management	20%	- Architect flow design and implementation - ACD routing strategies - Omnichannel interactions: voice, email, chat, messaging
Genesys Cloud CX Architecture and Core Concepts	20%	- Platform overview and components - Licensing models and capabilities - Access and navigation
Core Contact Center Configuration	20%	- Scripts, flows, and IVR configuration - Queues, skills, and proficiency models - Schedules, holidays, and time zones

>> New Genesys GCP-GCX Test Simulator <<

100% Pass GCP-GCX - High Pass-Rate New Genesys Cloud CX Certified Professional - Consolidated Exam Test Simulator

We provide updated and real Genesys GCP-GCX exam questions that are sufficient to clear the Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) exam in one go. The product of TestPassKing is created by seasoned professionals and is frequently updated to reflect changes in the content of the GCP-GCX Exam Questions.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q59-Q64):

NEW QUESTION # 59
Genesys Cloud CX Voice is __________.

A. A help bot that is available within Genesys Cloud CX chat.
B. A third-party service that provides external Phone Trunks.
C. An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.
D. Another name for Genesys Cloud CX.

Answer: C

Explanation:
Explanation
Genesys Cloud CX Voice is an internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX. Genesys Cloud CX Voice provides a fully managed phone system that connects your phone devices with Genesys Cloud CX cloud services. With Genesys Cloud CX Voice, you do not need to configure or maintain any external trunks or telephony infrastructure. References:
https://help.mypurecloud.com/articles/about-genesys-cloud-voice/
https://help.mypurecloud.com/articles/activate-genesys-cloud-voice/

NEW QUESTION # 60
Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?

A. Reporting and Analytics
B. Workforce Management
C. Queue Management
D. Routing

Answer: B

Explanation:
Reference:
Workforce Management is a feature that helps ensure that enough agents are in the right place at the right time. Workforce Management allows administrators to forecast staffing needs based on historical data and trends, create schedules that optimize agent availability and preferences, monitor agent adherence and performance in real time, and adjust schedules as needed. Reference: https://help.mypurecloud.com/articles/about-workforce-management/ https://help.mypurecloud.com/articles/workforce-management-overview/

NEW QUESTION # 61
Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

A. Performance Dashboard
B. Queues Activity
C. My Queues Activity
D. Queue Performance

Answer: B

NEW QUESTION # 62
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

A. 0
B. 1
C. 2
D. 3

Answer: B

Explanation:
Explanation
The maximum number of rings that can be defined for Bullseye routing is 6. Bullseye routing is a type of AND Evaluation Method that evaluates agents based on predefined rings of skill requirements that relax as the selection pool expands from one ring to the next. Each ring can have one or more required skills and a minimum proficiency level for each skill. The first ring has the strictest skill requirements and the last ring has the loosest skill requirements. References: https://help.mypurecloud.com/articles/bullseye-routing/

NEW QUESTION # 63
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

A. You must have the basic profile data for all users at the new location.
B. You must know the exact coordinates of the new building.
C. You must collect general information such as building address, number of floors, location contact information, etc.
D. You must have Admin rights to Genesys Cloud CX.
E. You must have images of all the users located at the new location.

Answer: C,D

Explanation:
Explanation
Collecting general information such as building address, number of floors, location contact information, etc and having Admin rights to Genesys Cloud CX are two prerequisites to perform the task of adding a new location to Genesys Cloud CX. A location is an entity that represents a physical site or building where users or devices are located in Genesys Cloud CX. A location can have various attributes configured to define its behavior and appearance, such as:
* Building address
* Number of floors
* Location contact information
* Emergency number
* Time zone
* Language
* Currency
To add a new location to Genesys Cloud CX, a user needs to have Admin permission assigned to their role.
Admin permission is a granular setting that controls access to administrative features and functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors who need to manage various aspects of the organization's account. References: https://help.mypurecloud.com/articles/location-overview/
https://help.mypurecloud.com/articles/add-a-location/
https://help.mypurecloud.com/articles/about-permissions/
https://help.mypurecloud.com/articles/admin-permission/

NEW QUESTION # 64
......

With the help of the Genesys GCP-GCX brain dumps and preparation material provided by TestPassKing, you will be able to get Genesys Genesys Cloud CX certified at the first attempt. Our Genesys experts have curated an amazing GCP-GCX exam guide for passing the GCP-GCX Exam. You can get the desired outcome by preparing yourself from the GCP-GCX exam dumps material provided by TestPassKing. We frequently update our GCP-GCX exam preparation material to reflect the latest changes in the GCP-GCX exam syllabus.

Latest GCP-GCX Exam Duration: https://www.testpassking.com/GCP-GCX-exam-testking-pass.html

BONUS!!! Download part of TestPassKing GCP-GCX dumps for free: https://drive.google.com/open?id=1gafOOmW2HxctXSq5ssBnNWd_2S0I9xkY