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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Change Management and Adoption		- User adoption strategies - Communication and rollout planning - Training and enablement planning
Topic 2: Delivery and Migration	17%	- End-to-end migration planning and execution - Role definition across Slack, partner, and client teams - Slack delivery best practices
Topic 3: Solution Design for Slack		- Workspace architecture and design principles - Integration design with Salesforce ecosystem - Channel strategy and governance model
Topic 4: Slack Administration and Governance		- Security and compliance controls - Workspace configuration and settings - User lifecycle management

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Slack-Con-201 Exam Objectives Pdf & Slack-Con-201 Study Tool

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Salesforce Certified Slack Consultant Sample Questions (Q65-Q70):

NEW QUESTION # 65
When introducing new team members to Slack through an experiential learning approach, what method is most effective to enhance their practical understanding and use of the platform?

A. Setting up interactive, hands-on sessions where team members actively use Slack features in real or simulated work scenarios
B. Providing a detailed reading list about Slack's features and expecting team members to study them independently
C. Encouraging team members to learn through trial and error during their everyday work without any guided training
D. Organizing a series of lectures about the history and development of Slack without practical application

Answer: A

Explanation:
Interactive, hands-on sessions that involve using Slack in real or simulated work scenarios are fundamental to the experiential learning approach. This method allows team members to actively engage with the platform, enhancing their practical understanding and proficiency through direct experience.

NEW QUESTION # 66
In a live training session aimed at helping a marketing team use Slack for campaign management, what experiential learning activity would be most beneficial?

A. Asking team members to read Slack's user manual during the session without any practical exercises
B. Solely focusing on the lecture about Slack's technical specifications and backend architecture
C. Conducting a role-playing exercise where team members use Slack to plan, discuss, and execute a mock marketing campaign
D. Instructing the team to only watch pre-recorded tutorials without engaging in any live, interactive Slack usage

Answer: C

Explanation:
Conducting a role-playing exercise where the marketing team uses Slack to plan, discuss, and execute a mock marketing campaign is a highly effective experiential learning activity. It enables the team to directly apply Slack functionalities in a context that is relevant to their work, thereby enhancing understanding and practical skill development in using Slack for campaign management.

NEW QUESTION # 67
Your client is considering pre-approving certain apps for their Enterprise Grid, and asks you to describe the benefits of using pre-approved apps.
Which two benefits would you share about pre-approving apps?

A. Allows employees to connect directly with the app owner to answer any questions or troubleshoot errors.
B. Decreases the number of app requests that Slack admins need to manage, thereby reducing the admin workload.
C. Allows employees of the organization to install and use pre-approved apps by means of an elegant walkthrough wizard.
D. Allows employees of the organization to install and use pre-approved apps without submitting an app request.
E. Provides employees the ability to create custom workflows for their everyday use cases.

Answer: B,D

Explanation:
The correct answers are B and D . Pre-approving apps is an app governance mechanism that reduces administrative friction while maintaining control. When app approval is enabled, users may need approval before installing apps; however, apps that are already approved can be installed and used without creating a new approval request. That directly reduces the request queue for Slack admins and gives employees faster access to approved productivity tools. Option B is correct because the approval workload decreases when commonly needed apps are already approved. Option D is correct because pre-approved apps can be installed without submitting a separate app request. Option A describes support or troubleshooting behavior, not an app approval benefit. Option C describes Workflow Builder capabilities, not the result of pre-approving apps.
Option E invents a "walkthrough wizard" concept that is not the control being tested. Slack's official app approval documentation states that owners can pre-approve or restrict apps, and members can install apps approved by a Workspace Owner.
Reference topic: Policies and Settings - app approval, app governance, pre-approved apps, and admin workload reduction.

NEW QUESTION # 68
A healthcare organization using Slack needs to comply with HIPAA regulations. What is the best practice for approving apps in their Slack workspaces?

A. Permit only apps developed by the healthcare organization itself
B. Allow all healthcare-related apps without specific approval
C. Automatically approve apps that claim HIPAA compliance
D. Implement a review process for apps to ensure they meet HIPAA compliance standards

Answer: D

Explanation:
A review process allows the organization to verify that each app adheres to HIPAA compliance standards, ensuring patient data is handled securely.

NEW QUESTION # 69
You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?

A. Live training
B. Leadership Ask Me Anything (AMA) Session
C. Documentation
D. Videos
E. Customer story

Answer: C,D

Explanation:
The correct answers are A and D . The client's constraint is that employees may not be able to attend pre- scheduled training because of competing initiatives. That immediately reduces the value of synchronous formats and increases the value of self-paced enablement. Videos let employees learn asynchronously, pause, replay, and consume material when their schedule allows. Documentation provides a durable reference that employees can search and revisit while using Slack. Together, videos and documentation create a flexible learning path that does not depend on everyone being available at the same time. Option B, a customer story, may inspire adoption but does not provide practical training coverage. Option C, live training, is exactly what the client may struggle to attend. Option E, a leadership AMA, can support launch engagement, but it is still scheduled and interactive rather than a reliable training delivery method for employees with limited availability. The consultant's job is to adapt the learning format to the client's capacity constraints, not force the standard delivery model.
Reference topic: Learning and Enablement - asynchronous learning design, video enablement, documentation strategy, launch constraints, and flexible training delivery.

NEW QUESTION # 70
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