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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service and Support Applications | 10% | - Case management - Entitlements and service contracts - Knowledge and support tools |
| Topic 2: Configuration and Setup | 15% | - Profile and permission sets - Company and org settings - User management and security - Sharing model and access controls |
| Topic 3: Productivity and Collaboration | 10% | - Activities, tasks, and events - Email and calendar integration - Chatter configuration |
| Topic 4: Data and Analytics Management | 17% | - Reports and dashboards - Data import/export tools - Data validation and deduplication - Data security and quality |
| Topic 5: Object Manager and Lightning App Builder | 20% | - Lightning record pages and components - Standard and custom objects - Fields, relationships, and schema - Lightning App Builder and page layouts |
| Topic 6: Sales and Marketing Applications | 10% | - Forecasts and sales processes - Campaigns and products - Lead and opportunity management |
| Topic 7: Agentforce AI | 8% | - Use cases and limitations - AI assistant configuration |
| Topic 8: Workflow/Process Automation | 15% | - Automation best practices - Salesforce Flow - Approval processes |
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NEW QUESTION # 123
The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.
Which two solutions the administrator use to ensure users are able to do this?
Choose 2 Answers
Answer: A,D
Explanation:
Explanation
To enable users to add repeating tasks in Salesforce, the administrator needs to do two things: first, enable the creation of recurring tasks in activity settings under setup; second, add the create recurring series of tasks field on the page layouts for tasks. This will allow users to create a series of tasks that repeat based on a specified frequency and end date.
References:https://help.salesforce.com/s/articleView?id=sf.tasks_repeating.htm&type=5
NEW QUESTION # 124
An administrator at Northern Trail Outfitters is creating a validation rule.
Which two functions should the administrator use when creating a validation rule?
Choose 2 answers
Answer: A,C
NEW QUESTION # 125
administrator at Northern Trail Outfitters is unable to add a new user in Salesforce.
What could cause this issue?
Answer: A
NEW QUESTION # 126
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.
How should the administrator accomplish this?
Answer: A
Explanation:
Explanation
A criteria-based sharing rule is a tool that allows administrators to share records with certain users based on field values rather than ownership. For example, a criteria-based sharing rule can share all opportunities with a cross-sell opportunity type with a specific group of users. A public group is a collection of individual users, roles, roles and subordinates, or other groups that can be used to simplify sharing settings and other processes.
In this case, the administrator can add the subject matter experts to a public group and give them access to records with a criteria-based sharing rule that matches the cross-sell opportunity type. References:
https://help.salesforce.com/s/articleView?id=sf.sharing_criteria_rules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.public_groups.htm&type=5
NEW QUESTION # 127
Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model.
What Should theadministrator Configure to meet this requirement?
Answer: A
Explanation:
Explanation
A sales process is a set of stages that an opportunity goes throughas it moves from creation to close. It can be customized by administrators to match different business models or product lines within an org. Creating a new sales process can help Dreamhouse Realty define a different set of stages for its new home concierge offering that is unlike anything the company has offered in the past and follows a different business model.
Creating a quick action, a new approval process, or a new opportunity product are not solutions for creating a customized sales process; they areused for different purposes such as creating records, approving records, or adding products to opportunities.
References:https://help.salesforce.com/s/articleView?id=sf.customize_salesprocess.htm&type=5
NEW QUESTION # 128
......
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