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WGU Managing-Human-Capital Exam Overview:

Certification Vendor:	WGU (Western Governors University)
Exam Name:	WGU Managing Human Capital
Exam Number:	C202 / Managing-Human-Capital
Exam Format:	Scenario-based, Multiple Choice, Objective Assessment
Related Certifications:	Master of Science in Human Resource Management Master of Business Administration (MBA)
Passing Score:	700/1000 or 70%
Exam Duration:	45–120
Available Languages:	English
Real Exam Qty:	50–75
Exam Price:	Included in program tuition; no separate fee
Certificate Validity Period:	Valid while enrolled; no expiration after completion
Recommended Training:	WGU Course Materials
Exam Registration:	WGU Student Portal
Sample Questions:	WGU Managing-Human-Capital Sample Questions
Exam Way:	Online proctored assessment
Pre Condition:	Enrollment in WGU graduate business or HR program; no prior exams required
Official Syllabus URL:	https://www.wgu.edu/

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WGU Managing-Human-Capital Exam Syllabus Topics:

Topic	Details
Topic 1	Employee Motivation and Development: This section of the exam measures skills of Organizational Development Specialists and covers strategies to motivate and develop employees for optimal performance. Learners study approaches for understanding employee motivation factors and creating development opportunities. The material focuses on techniques managers use to enhance employee skills, encourage professional growth, and build a motivated workforce that contributes to organizational success.
Topic 2	Talent Management Strategies: This section of the exam measures skills of Human Resource Managers and covers talent management strategies to motivate and develop employees. Learners explore methods for attracting, developing, and retaining talent within organizations. The content addresses how managers can implement effective talent management programs that align employee capabilities with organizational goals and foster employee engagement and productivity.
Topic 3	Managing Human Capital: Managing Human Capital focuses on strategies and tools that managers use to maximize employee contribution and create organizational excellence. You will learn talent management strategies to motivate and develop employees as well as best practices to manage performance for added value.
Topic 4	Performance Management Best Practices: This section of the exam measures skills of Human Resource Managers and covers best practices to manage performance for added value. Learners examine systems and processes for measuring, evaluating, and improving employee performance. The content addresses how managers can establish clear performance expectations, provide effective feedback, conduct performance reviews, and implement improvement plans that drive individual and organizational results.
Topic 5	Maximizing Employee Contribution: This section of the exam measures skills of Business Managers and covers strategies to maximize employee contribution to organizational excellence. Learners investigate methods for leveraging employee strengths and capabilities to achieve business objectives. The material focuses on how managers can create environments where employees are empowered to contribute their best work and how individual contributions integrate to create overall organizational excellence.

WGU Managing Human Capital C202 Sample Questions (Q20-Q25):

NEW QUESTION # 20
How can job design benefit an organization?

A. By creating positions that enable the organization to achieve its goals while motivating employees by assigning them work based on their needs and talents
B. By creating positions that require consistent performance from employees, which increases the organization's output
C. By creating positions that motivate managers to segment work into very simple elements, removing opportunities for creativity and increasing efficiency
D. By creating positions that can push an employee to the highest level of output for the benefit of the organization

Answer: A

NEW QUESTION # 21
Why is human resource planning an important human resource management activity?

A. It provides a means to get the most output from each employee through rewards and punishments to drive greater profits.
B. It provides direction on how to budget the financial needs of an organization to ensure the organization remains profitable.
C. It provides guidance on how to form business goals that are in alignment with the organization s vision.
D. It helps design a workplace for optimal efficiency and performance while also identifying the talent needed to execute a business strategy.

Answer: D

Explanation:
Human resource planning is a critical function of human resource management that involves forecasting an organization's future human resource needs and planning for how to meet those needs. This includes designing jobs and workspaces for optimal efficiency, ensuring the right number of employees with the right skills are in place, and aligning human resources with the organization's strategic goals. This planning ensures the organization can meet its future demands and remain competitive.
Human Resource Planning, Society for Human Resource Management (SHRM) website

NEW QUESTION # 22
Which step could a company take to prevent workplace violence?

A. Offer and publicize professional development opportunities
B. Establish a fitness center for employees
C. Offer and publicize an employee assistance program
D. Create an award program linked to employee performance

Answer: C

Explanation:
Preventing workplace violence requires proactive identification and management of risk factors such as stress, substance abuse, emotional distress, and personal crises. According toHuman Resource Management, 16th Editionby Gary Dessler, one effective preventive measure is tooffer and publicize an employee assistance program (EAP).
Employee assistance programs provide confidential counseling and support services for employees dealing with personal or work-related problems, including stress, depression, financial issues, and family difficulties.
Dessler explains that EAPs help reduce the likelihood that unresolved personal problems escalate into aggressive or violent behavior at work.
By making employees aware of available support resources, organizations demonstrate concern for employee well-being while also reducing safety risks. Fitness centers, performance awards, and professional development opportunities may improve morale or engagement, but they do not directly address the emotional and psychological factors linked to workplace violence.
Therefore, the most appropriate step a company can take to prevent workplace violence is tooffer and publicize an employee assistance program.
Source:
Gary Dessler,Human Resource Management, 16th Edition, Chapter on Employee Safety, Health, and Workplace Violence Prevention

NEW QUESTION # 23
What is an advantage of a pay-for-performance plan?

A. It recognizes the most tenured employees.
B. It connects performance with intrinsic motivation.
C. It provides a positive reinforcement method.
D. It rewards those who are most knowledgeable.

Answer: C

Explanation:
Pay-for-performance plans link employee compensation directly to individual or organizational performance outcomes. According toHuman Resource Management, 16th Editionby Gary Dessler, a key advantage of pay- for-performance systems is that they serve as apositive reinforcement method, encouraging employees to perform at higher levels by rewarding desired behaviors and results.
Dessler explains that when employees clearly understand that superior performance leads to tangible rewards such as bonuses, incentives, or merit pay, they are more likely to align their efforts with organizational goals.
This reinforcement strengthens the connection between effort and reward, increasing motivation and accountability.
Pay-for-performance does not primarily focus on tenure or knowledge alone, nor does it rely on intrinsic motivation, which comes from internal satisfaction rather than external rewards. Instead, it leverages extrinsic rewards to motivate performance improvements. Therefore, the primary advantage highlighted in human capital management literature is its role as apositive reinforcement mechanism.
Source:
Gary Dessler,Human Resource Management, 16th Edition, Chapter on Incentive Pay and Employee Motivation

NEW QUESTION # 24
What is a characteristic of psychological contracts in the workplace?

A. They consist of the unwritten expectations of the employment relationship.
B. They are based on shared core values between employees and their managers.
C. They include formal agreements made during voluntary counseling sessions.
D. They are formed to encourage positive workplace environments.

Answer: A

Explanation:
Apsychological contractrefers to the informal and unwritten set of expectations that exists between an employee and the employer. According toHuman Resource Management, 16th Editionby Gary Dessler, psychological contracts include beliefs about job security, career development, fairness, recognition, and mutual obligations that are not formally stated in employment contracts.
Dessler emphasizes that psychological contracts develop over time through communication, organizational culture, and managerial behavior. When employees believe these unwritten expectations are fulfilled, trust and commitment increase. When they are violated, employees may experience dissatisfaction, reduced engagement, or withdrawal behaviors.
Psychological contracts are not formal legal agreements, nor are they created through counseling sessions.
While shared values and positive environments may influence them, their defining characteristic is that they areunwritten expectationsgoverning the employment relationship. Therefore, the correct answer isthey consist of the unwritten expectations of the employment relationship.
Source:
Gary Dessler,Human Resource Management, 16th Edition, Chapter on Employee Engagement and Organizational Culture

NEW QUESTION # 25
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