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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud
Related Certifications:	Salesforce Certified Administrator Salesforce Certified Sales Cloud Consultant
Exam Duration:	90 minutes
Certificate Validity Period:	2 years
Available Languages:	English
Exam Price:	$200 USD
Exam Format:	Multiple Select, Multiple Choice
Real Exam Qty:	60
Passing Score:	65%
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam (available through Salesforce certification portal)
Pre Condition:	Recommended: Basic Salesforce platform knowledge, familiarity with CRM concepts, and understanding of telecommunications industry processes
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/communicationscloudaccreditedprofessional

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2026 Valid Salesforce-Communications-Cloud Exam Online | High Pass-Rate Salesforce-Communications-Cloud Exam Dumps.zip: Salesforce Communications Cloud Accredited Professional (AP) Exam

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q17-Q22):

NEW QUESTION # 17
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A. Access the entire architecture to identify application that can be decommission.
B. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
C. Harmonize their business plan to reduce the complexity
D. Handle the complex business processes manually outside the IT landscape.

Answer: A,C

NEW QUESTION # 18
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
B. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
C. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
D. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product

Answer: B

Explanation:
For UC ' s requirement to reuse the same modem for additional VOIP lines, creating an M:1 decomposition relationship between TV and VOIP to the modem and setting the scope to account on the modem technical product (D) is the most effective solution. This ensures that the modem is associated with the account level, allowing for its reuse across multiple services without unnecessary duplication.References:Salesforce Communications Cloud documentation on product catalog management and technical inventory.

NEW QUESTION # 19
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
B. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
C. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
D. Ensure platform events mode is enabled

Answer: A,D

NEW QUESTION # 20
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A. Place
B. Service Account
C. Address
D. Premise

Answer: B,D

NEW QUESTION # 21
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
B. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
C. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
D. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.

Answer: A

Explanation:
Integrating the communication cloud with the inventory management system using Enterprise Product Catalog (EPC) REST APIs (A) is the most direct and efficient method. This allows real-time synchronization of SKU data from the inventory system into the Communication Cloud ' s product catalog, ensuring data accuracy and minimizing manual intervention.References:Salesforce Communications Cloud EPC documentation and REST API integration best practices.

NEW QUESTION # 22
......

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