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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
HR Case Management	25%	- HR Case Lifecycle - HR Case Metrics and Reporting - HR Case Creation and Assignment - Case Templates and Quick Actions
Core Configuration	30%	- HR Document Generation - HR Service Administration - HR Service Catalog Configuration - Virtual Agent for HR
Designer Integration	25%	- Configurable Workspace Integration - Employee Readiness using Workforce Dimensions - Integration with HCM Systems
Employee Record Management	20%	- Employee Service Center - Employee Data Model - Onboarding/Offboarding Processes - Employee Documents and Signatures

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q63-Q68):

NEW QUESTION # 63
What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed?
Choose 2 answers

A. Confidential HR data is only accessible to users with an HR role
B. System Admin can still grant scoped HR roles
C. HR has control over further HR configurations
D. System admin can view HR Cases and confidential profile information

Answer: B,C

NEW QUESTION # 64
Which of the following are examples of HR application scopes? (Choose four.)

A. Human Resources: Global
B. Human Resources: Service Portal
C. Human Resources: Knowledge
D. Human Resources: Core
E. Human Resources: Lifecycle Events
F. Human Resources: COE
G. Human Resources: Integrations

Answer: B,D,E,G

NEW QUESTION # 65
When does the HR Template populate information on the HR Case form?

A. When the HR service is selected on the HR Case Creation form.
B. When the Assignment group is selected.
C. When the Opened for person is selected
D. When the HR Case Type is selected.

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-case-template.html

NEW QUESTION # 66
What are the key differentiators between an HR Profile record and a User record? (Choose three.)

A. The HR Profile stores login credential information.
B. The HR Profile is intended to store confidential employee data that is pertinent for HR.
C. The HR Profile stores the employee's assigned delegates.
D. The HR Profile may include employee marital status.
E. The HR Profile includes group membership information.
F. The HR Profile includes employee organizational information like Colleagues.

Answer: B,C,D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileRecords.html

NEW QUESTION # 67
Which feature enables agents to collaborate in the Next Experience user interface?

A. Connect Chat
B. Work Notes
C. Sidebar
D. Scheduling

Answer: C

Explanation:
Sidebar is a modern collaboration feature within the Next Experience user interface that allows HR agents to communicate with other agents or stakeholders in real-time directly within the context of a record. Unlike Work Notes, which are primarily for asynchronous documentation, Sidebar provides a " chat-like " experience for immediate troubleshooting and knowledge sharing. This is particularly useful for complex HR cases that require input from different specialists, as it keeps the conversation linked to the case record for future reference while allowing for the rapid exchange of information. Sidebar represents the evolution of agent collaboration in ServiceNow, replacing older tools like Connect Chat with a more integrated, Workspace- compatible solution that aligns with the multi-tabbed productivity requirements of modern HR Service Delivery.

NEW QUESTION # 68
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