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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Productivity and Collaboration	7%	- Collaboration Tools 1. Calendar Management 2. Activities 3. Chatter
Service and Support Applications	11%	- Customer Support 1. Entitlements 2. Case Management 3. Knowledge
Configuration and Setup	20%	- Company Settings 1. Fiscal Year Configuration 2. Business Hours and Holidays 3. Organization Settings - User Interface Configuration 1. App Customization 2. Lightning Experience Settings
Object Manager and Lightning App Builder	20%	- Object Customization 1. Custom Objects 2. Record Types 3. Fields and Relationships - Page Customization 1. Dynamic Forms 2. Lightning Record Pages
Workflow and Process Automation	16%	- Automation Tools 1. Flow Builder 2. Approval Processes 3. Business Process Automation
Sales and Marketing Applications	12%	- Sales Productivity 1. Opportunities 2. Leads 3. Accounts and Contacts - Marketing Features 1. Campaign Influence 2. Campaign Management
Data and Analytics Management	14%	- Data Management 1. Duplicate Management 2. Data Quality 3. Import and Export Data - Analytics 1. Dashboards 2. Reports

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Salesforce Certified Administrator Sample Questions (Q170-Q175):

NEW QUESTION # 170
Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs forone product across various stages.
Which two steps should the administrator configure to meet this requirement?
Choose 2 answers

A. Usethe standard object for designs.
B. Add a custom master-detail field for shoe designs on the Product object,
C. Create a custom object for shoe designs.
D. Configure a custom lookup field for shoe designs on the Product object.

Answer: C,D

Explanation:
Explanation
To track shoe designs by products, prevent them from being deleted, and allow multiple designs for one product across various stages, the administrator should create a custom object for shoe designs and configure a custom lookup field for shoe designs on the Product object. This will create a one-to-many relationship between products and shoe designs, and allow users to link multiple shoedesigns to one product record. To prevent shoe designs from being deleted, the administrator can use validation rules or permissions. Adding a custom master-detail field for shoe designs on the Product object will create a many-to-one relationship, whichis not desired. Using the standard object for designs or configuring a validation rule will not meet the requirement.
References:https://help.salesforce.com/s/articleView?id=sf.customize_object_relationships_overview.htm&type=

NEW QUESTION # 171
An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page How should the administrator accomplish this?

A. Make the field required and move it to the top of the page.
B. In the Account object manager, create a custom compact layout.
C. Create a new page layout and a new section titled highlights panel.
D. From the page layout editor, drag the field to the highlights panel.

Answer: B

Explanation:
Explanation
Compact layouts determine which fields appear in the highlights panel on record pages and in the Salesforce mobile app. To create a custom compact layout, go to the Account object manager and select Compact Layouts from the sidebar menu. Then click New and add the desired fields to the layout. References:
https://help.salesforce.com/s/articleView?id=sf.compact_layouts_create.htm&type=5

NEW QUESTION # 172
Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values.
How Should the administrator correct this?

A. Update the expected revenue associated with the stage.
B. Adjust the forecast category associated with the stage.
C. Modify the closed won value associated with the stage.
D. Change the probability associated with the stage.

Answer: D

NEW QUESTION # 173
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?

A. Add the Salesforce Mobile and Lightning Experience action to the page layout.
B. Modify compact Case page layout to include the action.
C. Create a custom Lightning App with the action.
D. Include the action in the Salesforce Mobile Navigation menu.

Answer: A

Explanation:
Explanation
To make a quick action available on the Salesforce mobile app, you need to add it to the Salesforce Mobile and Lightning Experience Actions section of the page layout. You can use the Page Layout Editor to drag and drop the quick action onto the section.
References: https://help.salesforce.com/s/articleView?id=sf.actions_in_lex.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_page_layouts.htm&type=5

NEW QUESTION # 174
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?

A. The Owner field is missing on the webform and email template.
B. Another assignment rule is giving ownership to the administrator
C. The Assignment Rule checkbox is selected by default.
D. An escalation rule is changing the case owner on case creation

Answer: C

Explanation:
Explanation
The Assignment Rule checkbox is a checkbox that appears on manual case creation pages when assignment rules are definedfor cases. The Assignment Rule checkbox determines whether or not to apply assignment rules to manually created cases. If the Assignment Rule checkbox is selected by default, then any manually created cases will be assigned according to assignment rules instead of being owned by the agent creating them. To prevent this from happening, an administrator can either deselect the Assignment Rule checkbox when creating cases manually; or change the default setting for this checkbox under setup by selecting or deselecting Use active assignment rules by default.
References:https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5

NEW QUESTION # 175
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