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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Guiding Principles15%- Optimize and automate
- Start where you are
- Keep it simple and practical
- Focus on value
- Collaborate and promote visibility
- Think and work holistically
- Progress iteratively with feedback
Topic 2: Key Concepts of Service Management15%- Services, service offerings, service relationships
- Value, value co-creation, stakeholders
- Service management as a practice
Topic 3: Technology and Information Management10%- Role of technology in service management
- Information management principles
Topic 4: ITIL Practices30%- Technical management practices
  • 1. Infrastructure and platform management
    • 2. Deployment management
      • 3. Software development and management
        - General management practices
        • 1. Continual improvement
          • 2. Information security management
            • 3. Relationship management
              • 4. Supplier management
                - Service management practices
                • 1. Change enablement
                  • 2. Service level management
                    • 3. Availability management
                      • 4. Service request management
                        • 5. Capacity and performance management
                          • 6. Incident management
                            • 7. Problem management
                              • 8. Business continuity management
                                Topic 5: Organizational Structure and Roles10%- Teams and groups
                                - Key roles and responsibilities
                                Topic 6: ITIL Service Value System20%- Continual improvement
                                - Purpose and components
                                - Governance
                                - Service value chain
                                • 1. Engage
                                  • 2. Plan
                                    • 3. Design and transition
                                      • 4. Deliver and support
                                        • 5. Improve
                                          • 6. Obtain/build

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                                            EXIN ITIL 4 Foundation Sample Questions (Q106-Q111):

                                            NEW QUESTION # 106
                                            Which is the BEST example of a standard change?

                                            Answer: C


                                            NEW QUESTION # 107
                                            Which gives a user access to a system?

                                            Answer: C


                                            NEW QUESTION # 108
                                            Identify the missing word(s) in the following sentence.
                                            A(n) [?] is the cause, or potential cause, of one or more incidents.

                                            Answer: C

                                            Explanation:
                                            The cause of one or more incidents. It represents a deeper issue that needs to be identified and resolved to prevent future incidents. For example, the root cause of a system outage might be a software bug or a hardware failure.


                                            NEW QUESTION # 109
                                            What is a configuration item?

                                            Answer: D


                                            NEW QUESTION # 110
                                            Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

                                            Answer: C


                                            NEW QUESTION # 111
                                            ......

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