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ITIL ITIL-4-Foundation Exam Overview:

Certification Vendor:	AXELOS / PeopleCert
Exam Name:	ITIL® 4 Foundation Examination
Exam Number:	ITIL-4-Foundation
Exam Duration:	60 (75 for non-native English speakers)
Certificate Validity Period:	Lifetime (no renewal required)
Passing Score:	65% (26 out of 40 questions)
Related Certifications:	ITIL 4 Managing Professional ITIL 4 Extension Modules ITIL 4 Strategic Leader
Exam Price:	$383 USD (exam only; varies by region and bundle)
Available Languages:	Dutch, English, French, Japanese, Spanish, Italian, German, Korean, Chinese, Portuguese
Real Exam Qty:	40
Exam Format:	Multiple Choice, Single Best Answer, Closed Book
Recommended Training:	Official ITIL 4 Foundation Training Course
Exam Registration:	PeopleCert Official Registration Pearson VUE Test Centers
Sample Questions:	ITIL ITIL-4-Foundation Sample Questions
Exam Way:	Online proctored or at authorized test centers
Pre Condition:	No formal prerequisites; open to all candidates
Official Syllabus URL:	https://www.peoplecert.org/qualifications/itil/itil-4-foundation

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ITIL 4 Foundation Certification Exam is a valuable credential for individuals who want to gain a fundamental understanding of the ITIL 4 framework and its application in an organization. Achieving the certification can benefit both individuals and organizations by improving service delivery, reducing costs, and increasing job opportunities and earning potential.

ITIL 4 Foundation Exam Sample Questions (Q43-Q48):

NEW QUESTION # 43
Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A. Design and transition
B. Deliver and support
C. Plan
D. Improve

Answer: C

NEW QUESTION # 44
Which statement about emergency changes is CORRECT?

A. It is necessary to complete all documentation before an emergency charge is implemented
B. Authorization of emergency changes may be deferred until after implementation
C. Emergency changes are low risk and well understood
D. Emergency changes are not usually recorded in the change schedule

Answer: D

Explanation:
Explanation
Emergency changes. These are changes that must be implemented as soon as possible; for example, to resolve an incident or implement a security patch. Emergency changes are not typically included in a change schedule, and the process for assessment and authorization is expedited to ensure they can be implemented quickly. As far as possible, emergency changes should be subject to the same testing, assessment, and authorization as normal changes, but it may be acceptable to defer some documentation until after the change has been implemented, and sometimes it will be necessary to implement the change with less testing due to time constraints. There may also be a separate change authority for emergency changes, typically including a small number of senior managers who understand the business risks involved."
https://itsm.tools/why-what-change-management/#:~:text=Emergency%20changes.&text=Emergency%20change

NEW QUESTION # 45
What varies in size and complexity, and uses functions to achieve its objectives?

A. An organization
B. A risk
C. A practice
D. An outcome

Answer: A

NEW QUESTION # 46
Which is a service request?

A. Requesting investigation of a degraded service
B. Requesting an enhancement to an application
C. Requesting information about how to create a document
D. Requesting a workaround for an issue

Answer: C

NEW QUESTION # 47
Which is a purpose of the 'relationship management' practice?

A. To systematically observe services and service components
B. To protect the information needed by the organization to conduct its business
C. To identify, analyze, monitor, and continually improve links with stakeholders
D. To be the entry point and single point of contact for the service provider with all of its users

Answer: C

Explanation:
Explanation/Reference: https://wiki.process-symphony.com.au/framework/lifecycle/process/relationship-management-itil-4/

NEW QUESTION # 48
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