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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operational Procedures22%- Professionalism and communication
  • 1. Documentation procedures
    • 2. Customer service best practices
      - Safety and environmental procedures
      • 1. E-waste handling
        • 2. Safety and compliance
          Topic 2: Security25%- Threats and vulnerabilities
          • 1. Social engineering attacks
            • 2. Malware types
              - Security practices
              • 1. Wireless security and encryption
                • 2. Authentication and access control
                  Topic 3: Operating Systems31%- Other operating systems
                  • 1. macOS basics
                    • 2. Linux fundamentals
                      - Windows OS installation, configuration, and management
                      • 1. Command-line tools (basic administration)
                        • 2. Windows tools and utilities
                          Topic 4: Software Troubleshooting22%- Common OS issues
                          • 1. Boot issues and recovery
                            • 2. Application crashes and errors
                              - Device and application troubleshooting
                              • 1. Peripheral issues
                                • 2. Performance optimization

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                                  CompTIA A+ Certification Exam: Core 2 Sample Questions (Q280-Q285):

                                  NEW QUESTION # 280
                                  A support specialist needs to decide whether to install a 32-bit or 64-bit OS architecture on a new computer.
                                  Which of the following specifications will help the specialist determine which OS architecture to use?

                                  Answer: D

                                  Explanation:
                                  Comprehensive and Detailed Explanation From Exact Extract:
                                  The amount of installed RAM is the key factor in determining whether a 64-bit OS is needed. A 32-bit operating system cannot effectively address more than 4GB of RAM. Since this system has 16GB of RAM, a
                                  64-bit OS is required to utilize the full memory.
                                  B: An Intel i7 CPU supports both 32-bit and 64-bit OS installations, so it alone doesn't determine the need.
                                  C: HDD size does not influence OS architecture selection.
                                  D: Ethernet speed is a network consideration and not related to OS architecture.
                                  Reference:
                                  CompTIA A+ 220-1102 Objective 1.4: Given a scenario, choose the appropriate Microsoft OS installation methods and configurations.
                                  Study Guide Section: 32-bit vs. 64-bit system requirements and memory limitations


                                  NEW QUESTION # 281
                                  A customer must access the contents of the AppData folder, which is in the local user profile.
                                  Which of the following should a technician configure so the customer can easily navigate to this location?

                                  Answer: B

                                  Explanation:
                                  The AppData folder is hidden by default. The technician should configure File Explorer Options to show hidden files so the customer can easily access the folder.


                                  NEW QUESTION # 282
                                  When a user navigates to comptiaa.org, pop-up messages indicate that the computer is infected with adware. A technician scans the computer for malware and does not find an infection. Which of the following should the technician do before returning the computer to the user?

                                  Answer: B

                                  Explanation:
                                  Clearing the browser's cached data and recent history removes malicious scripts or adware- related pop-ups stored in the cache, ensuring the issue is resolved before returning the computer.


                                  NEW QUESTION # 283
                                  A technician is using a credential manager to safeguard a large number of credentials. Which of the following is important for using this application?

                                  Answer: D

                                  Explanation:
                                  A credential manager encrypts and stores multiple credentials behind a single master password.
                                  Ensuring that this master password is strong and kept secure is critical; if it's compromised, all stored credentials become vulnerable.


                                  NEW QUESTION # 284
                                  Would you like to explore more CompTIA A+ questions on Mobile Device Management (MDM) or Multifactor Authentication (MFA)?

                                  Answer: B

                                  Explanation:
                                  MDM hardening often includes enforcing stronger authentication on mobile devices. The phrase "unique to each user" points to something inherent to the individual- biometrics -rather than something the user knows (password/pattern) or something they have (PIV/smart card). Quentin Docter explains: " Biometric devices use physical characteristics to identify the user. This type of authentication is considered something that you are ," and lists common implementations including " fingerprint... scanners ." This exactly matches a fingerprint, which is unique per person and commonly enforced via device policies in MDM environments.
                                  Docter also notes mobile devices increasingly implement biometrics for access control, specifically citing " fingerprint access control " adopted by manufacturers. A drawn pattern and a password are knowledge factors and can be shared/observed, while a PIV card is a possession factor (something you have) and can be lost or loaned. Because the question specifies a hardening technique "unique to each user," the best match is the biometric factor: fingerprint (B) .


                                  NEW QUESTION # 285
                                  ......

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