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NEW QUESTION # 92
The director of customer service at Northern Trail Outfitters wants to capture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-hoc manner using an external analytics system. The events are as follows:
* A customer initiates a product exchange via a Case.
* A customer service rep clicks on the "Authorize Exchange Product" menu item in the Case.
* A customer initiates a subscription cancellation via a Case.
* A customer service rep clicks on the "Initiate Refund" menu item in the Case.
Which solution should meet these business requirements?
Answer: A
NEW QUESTION # 93
Northern Trail Outfitters (NTO) has recently changed their Corporate Security Guidelines. The guidelines require that all cloud applicationspass through a secure firewall before accessing on-premise resources. NTO is evaluating middleware solutions to integrate cloud applications with on-premise resources and services.
What are two considerations an Integration Architect should evaluate beforechoosing a middleware solution?
Choose 2 answers
Answer: B,D
Explanation:
An API gateway is a component that acts as a single point of entry for all cloud applications to access on- premise resources and services. It can provide security, routing, transformation, and other features to facilitate integration. An API gateway component should be deployable behind a DMZ or perimeter network, which is a subnetwork that separates the internal network from the external network and provides an additional layer of security. The middleware solution should also be capable of establishing a secure API gateway between cloud applications and on-premise resources, which may involve using protocols such as HTTPS, SSL/TLS, or VPN. The OAuth security protocol is not a requirement for choosing a middleware solution, as it is a standard for authorizing access to resources on behalf of a user. The middleware solution's ability to interface directly with databases via an ODBC connection string is also not a requirement, as it is a specific feature that may or may not be needed depending on the integration scenario. Reference: Salesforce Integration Architecture Designer Resource Guide, page 14-15
NEW QUESTION # 94
Northern Trail Outfitters (NTO) has recently changed its Corporate Security Guidelines. The guidelines require that all cloud applications pass through a secure firewall before accessing on-premise resources. NTO is evaluating middleware solutions to integrate cloud applications with on-premise resources and services.
Which consideration should an integration architect evaluate before choosing a middleware solution?
Answer: C
Explanation:
When corporate guidelines mandate that all cloud-to-on-premise traffic must pass through a secure firewall, the architecture must support a Demilitarized Zone (DMZ) or "Perimeter Network" strategy. The Integration Architect must evaluate whether the middleware solution includes a robust API Gateway component.
A secure API Gateway acts as the single entry point for all external requests. It is typically deployed within the DMZ to terminate incoming TLS connections from the cloud (Salesforce) and perform deep packet inspection, IP whitelisting, and authentication before proxying the request to internal on-premise resources.
This provides a critical layer of insulation, ensuring that internal services-such as an ERP or legacy database-are never exposed directly to the public internet.
While OAuth enforcement (Option B) is a common requirement for authorization, it does not fulfill the specific network-level firewall requirement described. Similarly, ODBC connectivity (Option C) is a low- level internal database protocol that should generally be avoided for cross-firewall communication due to its inherent security risks. By selecting a middleware solution with integrated API Gateway capabilities, Northern Trail Outfitters can provide the security team with centralized control over encryption, rate limiting, and threat protection, thereby strictly adhering to the new Corporate Security Guidelines while enabling seamless hybrid cloud integration.
NEW QUESTION # 95
Universal Containers (UC) is a leading provider of management training globally, UC embarked on a Salesforce transformation journey to allow students to register for courses in the Salesforce community. UC has a learning system that masters all courses and student registration.
UC requested a near real-time feed of student registration from Salesforce to the learning system. The integration architect recommends using Salesforce event.
Which API should be used for the Salesforce platform event solution?
Answer: D
Explanation:
Explanation
The API that should be used for the Salesforce platform event solution is Tooling API. Tooling API is a specialized API that exposes metadata used in developer tooling that you can access through REST or SOAP. You can use Tooling API to create, update, or delete platform event definitions and fields4 Streaming API is used to subscribe to platform events and receive notifications when they are published5 References: Platform Events Developer Guide | Salesforce Developers, Define and Publish Platform Events Unit | Salesforce Trailhead QUESTIONNO: 241 Northern Trail Outfitters is in the final stages of merging two Salesforce orgs but needs to keep the retiring org available for a short period of time for lead management as it is connected to multiple public web site forms.
The sales department has requested that new leads are available in the new Salesforce instance within 30 minutes.
NEW QUESTION # 96
An enterprise architect has requested the Salesforce integration architect to review the following (see diagram and description) and provide recommendations after carefully considering all constraints of the enterprise systems and Salesforce Platform limits.
* About 3,000 phone sales agents use a Salesforce Lightning user interface (UI) concurrently to check eligibility of a customer for a qualifying offer.
* There are multiple eligibility systems that provide this service and are hosted externally.
* However, their current response times could take up to 90 seconds to process and return (there are discussions to reduce the response times in the future, but no commitments are made).
* These eligibility systems can be accessed through APIs orchestrated via ESB (MuleSoft).
* All requests from Salesforce will have to traverse through the customer's API Gateway layer, and the API Gateway imposes a constraint of timing out requests after 9 seconds.
Which recommendation should the integration architect make?
Answer: A
Explanation:
The primary architectural challenge in this scenario is the massive discrepancy between the backend response time (up to 90 seconds) and the API Gateway timeout constraint (9 seconds). In any synchronous integration pattern, the connection must remain open across the entire path; if the API Gateway closes the connection at 9 seconds, a standard Salesforce "Request-Reply" callout will fail long before the 90-second eligibility check is complete.
Option A is non-viable because synchronous polling at a high scale (3,000 concurrent users) would likely hit Salesforce concurrent request limits and place an immense, unnecessary load on the API Gateway. Option B, using Continuation, is designed to handle long-running callouts (up to 120 seconds) without blocking Salesforce threads, but it still requires the external connection path to remain open. It does not bypass the 9- second timeout imposed by the customer's API Gateway.
The optimal recommendation is Option C, which implements an Asynchronous Request-Reply pattern using Platform Events and the empAPI.12
* Request Phase: The Salesforce UI initiates the request. To bypass the 9-second gateway timeout, the ESB (MuleSoft) should be configured to receive the request3 and immediately return an acknowledgment (e.g.,4 HTTP 202 Accepted). This allows the initial Salesforce callout to complete successfully within the 9-second window.56
* Processing Phase: MuleSoft then proceeds with the long-running (up to 90 seconds) call to the external eligibility systems.78
* Callback Phase (Remote Call-In)9: Once the eligibility result is received, MuleSoft calls back into Salesforce via the REST API to publish a Platform Event containing the result.10
* UI Update (empA11PI): The 3,000 sales agents' browsers, having subscribed to the event channel using the empAPI (Lightning's built-in library for streaming events), receive the notification in real- time. The UI then updates to display the "Display Response" step.
This event-driven architecture effectively "insulates" Salesforce and the API Gateway from the backend's high latency, ensures scalability for 3,000 concurrent users, and provides a seamless, real-time user experience without hitting governor limits or timeout constraints.
NEW QUESTION # 97
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