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| Section | Weight | Objectives |
|---|---|---|
| User Story Development | 20% | - Define acceptance criteria for user stories - Write clear and actionable user stories - Break down epics into manageable user stories - Manage user story backlog and prioritization |
| Customer Discovery | 17% | - Conduct stakeholder interviews and workshops - Analyze current state and future state processes - Document business requirements and user stories - Identify business needs, pain points, and objectives |
| Business Process Mapping | 17% | - Analyze impact of changes on stakeholders - Create process flow diagrams and documentation - Map current and future business processes - Identify process gaps and improvement opportunities |
| Requirements Management | 23% | - Manage requirements traceability - Prioritize requirements based on business value - Validate and verify requirements with stakeholders - Elicit and document functional and non-functional requirements |
| Collaboration with Stakeholders | 23% | - Manage stakeholder expectations and priorities - Build consensus on requirements and solutions - Facilitate communication between business and technical teams - Conduct effective meetings and presentations |
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NEW QUESTION # 215
The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO's organization, using NTO's documentation, the BA begins to understand NTO's strategies but needs more information.
Which methodology should help the BA obtain the required information?
Answer: C
Explanation:
This answer states that using V2MOM (Vision, Values, Methods, Obstacles, Measures) is the methodology that should help the BA obtain the required information for understanding NTO's strategies after reviewing NTO's documentation for obtaining alignment on goals and strategies across NTO's organization using NTO' s documentation. V2MOM is a framework that helps an organization or a team to define and align their goals and strategies in a clear and concise way. V2MOM stands for Vision, Values, Methods, Obstacles, and Measures. Vision is a statement that describes what the organization or the team wants to achieve. Values are the principles or beliefs that guide the actions and decisions of the organization or the team. Methods are the actions or steps that the organization or the team will take to accomplish the vision. Obstacles are the challenges or issues that the organization or the team will face or anticipate along the way. Measures are the metrics or indicators that the organization or the team will use to track their progress and success. Using V2MOM can help the BA obtain the required information for understanding NTO's strategies by asking questions or seeking clarification on each of these elements from NTO's documentation or stakeholders.
References: https://trailhead.salesforce.com/en/content/learn/modules/align-your-team-with-v2mom
NEW QUESTION # 216
The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?
Answer: C
Explanation:
This answer states that business users, project manager, and key stakeholders are the people who should participate in UAT for an Experience Cloud implementation. UAT is a phase of testing where the BA verifies that the solution meets the requirements and expectations of the end users or customers. Business users are the people who will use or benefit from the solution on a regular basis, and who can provide feedback on its functionality, usability, and value. Project manager is the person who oversees and coordinates the project activities, resources, and deliverables, and who can ensure that UAT is conducted according to the project plan and scope. Key stakeholders are the people who have a significant interest or influence in the project outcome, and who can approve or reject the solution based on UAT results
NEW QUESTION # 217
The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.
What is the first step a business analyst should take to begin overhauling the Opportunity object?
Answer: B
Explanation:
The first step that the business analyst should take to begin overhauling the Opportunity object is to understand the current business process. This is because understanding the current business process helps to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. The business analyst should use techniques such as interviews, observations, surveys, or process mapping to understand how users currently use Salesforce opportunities and what challenges or gaps they face. References: https://trailhead.salesforce.com/content/learn
/modules/salesforce-business-analyst-certification-prep/business-process-mapping
NEW QUESTION # 218
The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.
What should the BA focus on doing first during the initial discovery phase?
Answer: B
Explanation:
The first step that the business analyst should take during the initial discovery phase is to understand and document the data quality issues reported by the data science team. Data quality issues are problems or errors that affect the accuracy, completeness, consistency, timeliness, or validity of data in a system or database.
Data quality issues can negatively affect the analysis, reporting, decision making, or performance of a system or solution. The business analyst should understand and document the data quality issues reported by the data science team by asking questions, reviewing data samples, identifying root causes, and measuring impacts.
Understanding and documenting the data quality issues helps to define and prioritize the business problem or need, as well as propose and evaluate potential solutions. References: https://trailhead.salesforce.com/content
/learn/modules/salesforce-business-analyst-certification-prep/customer-discovery
NEW QUESTION # 219
Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?
Answer: A
Explanation:
This answer states that using a capability model is the type of process diagram that the BA should use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract". A capability model is a diagram that shows what an organization does at a high level of abstraction, without going into details of how it does it. A capability model can help the BA to identify and group related business activities or functions into capability areas or domains, such as sales, marketing, service, or finance. A capability model can also help the BA to align business processes with business goals and strategies.
References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look
/use-process-mapping-to-understand-your-business
NEW QUESTION # 220
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