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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lean, Agile and Responsive Operations | 15-20% | - Comparison and integration of lean and agile - Application in manufacturing, service and public sectors - Lean principles: waste elimination, value stream mapping - Agile approaches: flexibility, responsiveness and speed |
| Topic 2: Principles of Operations Management | 15-20% | - Value creation, efficiency and effectiveness - Definition, scope and role of operations management - Operations strategy alignment with organizational goals - Linkages between operations, procurement and supply chain - Input-transformation-output model |
| Topic 3: Quality Management and Performance Measurement | 15-20% | - Quality control, assurance and improvement tools - Total Quality Management (TQM) concepts and application - Key Performance Indicators (KPIs) for operations - Quality standards: ISO 9000 series and related frameworks - Measuring efficiency, productivity and customer satisfaction |
| Topic 4: Process Design, Planning and Improvement | 20-25% | - Capacity planning, demand management and resource allocation - Benchmarking and process optimization - Forecasting, scheduling and inventory management - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Process mapping, workflow and design principles |
| Topic 5: Operational Risk, Sustainability and Ethics | 15-20% | - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks - Sustainable operations: green practices, circular economy - Ethical and responsible operations management |
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質問 # 110
In the Balanced Scorecard approach to measuring performance measures, which of the following is considered a 'hard parameter'?
正解：A
解説：
Finance is the 'hard' parameter, and the other three are soft p.79. If you've not come across the Balanced Scorecard before this is one that's worth learning as it comes up in other modules at Level 5. I particularly like this YouTube video which explains the concept extremely well: https://www.youtube.com/watch?v=lGJ-25hikHA
質問 # 111
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 6?
正解：B
解説：
The correct answers are as follows:
質問 # 112
When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?
正解：B
解説：
This is the Sand Cone Theory from p.84. The other options are not real. The Sand Cone theory is about building a strong base, and then building something up one bit at a time, i.e. once you've got quality you then add in dependability, then you add in cost etc.
質問 # 113
Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE
正解：A、C、D
解説：
Dependability, quality and flexibility are universal performance criteria which can be applied to any organisation. This is taken from p.4 of the study guide where it talks about the 5 performance criteria set out by Slack and Brandon-Jones. The other two universal criteria are speed and cost. Cost reduction isn't universal- not every organisation will be concerned with reducing costs. The same with innovation- not every company needs to innovate. For example if you're a zip manufacturer who sells zips to the clothing industry- there is no need to innovate as your product will always be the same.
質問 # 114
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 7?
正解：A
解説：
The correct answers are as follows:
質問 # 115
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