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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Governance Structure8%- Define admin and owner roles
- Establish governance policies
- Manage workflows and processes
Topic 2: Channel Strategy10%- Design channels for collaboration and workflows
- Channel naming conventions and structure
- Apply use cases and best practices
Topic 3: Discovery10%- Assess organizational readiness
- Gather and analyze client requirements
- Communicate Slack value proposition
Topic 4: Policies and Settings22%- Slack Connect and app approval settings
- Analytics and dashboard usage
- Identity and access management
- Security and compliance configurations
Topic 5: Delivery and Migration17%- Plan and execute migration from other platforms
- Understand implementation best practices
- Define roles and responsibilities
Topic 6: Learning and Enablement18%- Create learning materials and resources
- Design training programs for users and admins
- Support adoption and troubleshoot issues
- Plan and execute rollout strategies

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Salesforce Certified Slack Consultant Sample Questions (Q37-Q42):

NEW QUESTION # 37
A company is preparing to migrate to Slack and has multiple departments with varying schedules and workloads. How should the migration scheduling be approached to accommodate these differences?

Answer: C

Explanation:
Tailoring the migration schedule according to each department's workload and readiness ensures a smoother transition. Starting with departments that are least impacted by the change can provide valuable insights and a roadmap for migrating departments with more complex needs.


NEW QUESTION # 38
You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?

Answer: A,E

Explanation:
The correct answers are A and D . The client's constraint is that employees may not be able to attend pre- scheduled training because of competing initiatives. That immediately reduces the value of synchronous formats and increases the value of self-paced enablement. Videos let employees learn asynchronously, pause, replay, and consume material when their schedule allows. Documentation provides a durable reference that employees can search and revisit while using Slack. Together, videos and documentation create a flexible learning path that does not depend on everyone being available at the same time. Option B, a customer story, may inspire adoption but does not provide practical training coverage. Option C, live training, is exactly what the client may struggle to attend. Option E, a leadership AMA, can support launch engagement, but it is still scheduled and interactive rather than a reliable training delivery method for employees with limited availability. The consultant's job is to adapt the learning format to the client's capacity constraints, not force the standard delivery model.
Reference topic: Learning and Enablement - asynchronous learning design, video enablement, documentation strategy, launch constraints, and flexible training delivery.


NEW QUESTION # 39
When consulting with a potential client about switching to Slack, what aspect of their current working methods is most critical to understand?

Answer: C

Explanation:
Understanding how the client's teams currently collaborate and communicate, and identifying any challenges with these methods, is essential. This knowledge allows for a more effective recommendation on how Slack can improve their communication and collaboration, addressing specific pain points and workflow inefficiencies.


NEW QUESTION # 40
A nonprofit organization frequently collaborates with various stakeholders on Slack Connect.
They want to ensure efficient communication while safeguarding sensitive data. What configuration setting is most suitable for their Slack Connect channels?

Answer: A

Explanation:
Implementing a DLP integration for Slack Connect channels helps ensure efficient collaboration with external stakeholders while safeguarding sensitive data, meeting both the organization's communication and security needs.


NEW QUESTION # 41
When developing learning materials for a new Slack implementation in a medium-sized company, what type of content should be prioritized to ensure effective and engaging learning for all employees?

Answer: D

Explanation:
Interactive guides and tutorials that provide a mix of basic and advanced features, complemented with practical exercises, cater to a broad range of learning needs and preferences. This approach ensures that employees can engage with the material actively and apply what they learn in a practical context, making the learning experience more effective and engaging.


NEW QUESTION # 42
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