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Salesforce AP-207 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Test and Deploy	13%	- Deployment planning and execution - Testing strategy and scenario design - User acceptance testing management
Topic 2: Solution Design	36%	- Define security and data access model - Understand deployment tools and best practices - Map Energy and Utilities Cloud components to requirements - Define future state architecture - Design future state business processes - Validate data model fitment
Topic 3: Implementation	38%	- Contract management configuration - Order Capture setup - Initial setup and configuration - Industry-specific component setup - Product and pricing configuration - Data migration and integration - License and access management - Post-sales process enablement
Topic 4: Discovery	13%	- Identify gaps between requirements and standard capabilities - Understand current state architecture - Document customer business needs, value and vision

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q16-Q21):

NEW QUESTION # 16
Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A. Capitalization of the cloud
B. Customer expectations and values
C. Removing the complexity from the business
D. Regulatory and technology changes
E. Digital first and work-from anywhere in real time

Answer: B,D,E

Explanation:
The energy and utilities market is currently experiencing significant disruption due to several factors. Regulatory and technology changes are at the forefront, with new policies and advancements in technology pushing companies towards more sustainable and efficient operations. Digital-first strategies and the capability to work from anywhere in real time are also transformative, as they allow for greater flexibility, improved customer service, and enhanced operational efficiency. Finally, changing customer expectations and values, particularly regarding sustainability, reliability, and personalized service, are influencing how energy and utilities companies operate. These disruptions require companies to adapt and innovate, leveraging digital transformation to meet evolving demands.
Reference = These insights are based on Salesforce's discussions on industry trends and challenges within the Energy and Utilities Cloud documentation and resources. Key topics include digital transformation, customer engagement, and adapting to regulatory changes. Salesforce's industry insights and trend analysis provide a comprehensive overview of these disruptions.

NEW QUESTION # 17
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
B. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
C. Use the Create Payment Plan action in the Contact Center Console.
D. Work with an external debt collection agency to ensure customers pay their outstanding amount.

Answer: C

NEW QUESTION # 18
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A. Check available field service time slots for the week.
B. See a list of all service and work types available in the system.
C. Accurately confirm and verify customer details.
D. Confirm customer entitlements for field service appointments.

Answer: C,D

NEW QUESTION # 19
An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
What tool can be used to automatically create these proposals?

A. Energy and Utilities Cloud Contract Lifecycle Management (CLM)
B. Microsoft Word
C. OmniStudio Document Generation
D. Energy and Utilities Cloud Configure Price Quote (CPQ)

Answer: C

NEW QUESTION # 20
An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A. Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
B. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
C. Open the object's page layout and add the FlexCard LWC ante the layout.
D. Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.

Answer: B

NEW QUESTION # 21
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