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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Troubleshooting and Support	- Admin tools and diagnostic capabilities - Common workspace issues resolution
Integrations and App Management	- Slack app installation and management - Salesforce and third-party integrations
Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features
Security and Compliance	- Data retention and compliance settings - Authentication and access controls
Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration

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Salesforce Certified Slack Administrator Sample Questions (Q138-Q143):

NEW QUESTION # 138
Your organization is on the Slack Enterprise Grid plan.
Which action can be performed by an Org Owner but not a Workspace Owner?
(Select the best answer.)

A. Reset all members' passwords.
B. Manage single sign-on (SSO) settings.
C. Turn on approved apps.
D. Set message retention policies.

Answer: B

Explanation:
On Slack Enterprise Grid:
"Org Owners are responsible for organization-wide security and compliance settings, including configuring and managing Single Sign-On (SSO) for the entire organization." Workspace Owners manage workspace-level settings such as retention policies (A) or app approvals (D), but they cannot manage enterprise-wide SSO configurations. Resetting passwords individually (B) is not something either can do directly - identity is managed via the IdP in Enterprise Grid.
(Reference: Slack Administration Study Guide - Roles and Permissions in Enterprise Grid)

NEW QUESTION # 139
You're a Primary Org Owner for a bank's Slack Enterprise Grid.
Your compliance team is concerned that customer service employees may accidentally share sensitive information like account numbers.
What recommendation should you make?

A. Build a bot that will message members and ask them to remove sensitive customer data in the event that it is shared.
B. Designate one admin per channel to monitor and report sensitive data to the compliance team.
C. Integrate with a Data Loss Protection (DLP) provider to remove sensitive data shared in Slack.
D. Install an eDiscovery app to log all message content in the channel, and maintain a record of all sensitive content shared.

Answer: C

Explanation:
Slack's compliance and security guidance states:
"A Data Loss Prevention (DLP) integration actively monitors Slack messages and files for sensitive information, and can block, quarantine, or delete data according to your compliance policies." eDiscovery (A) archives content but doesn't prevent exposure. Bots (C) are reactive, not proactive. Manual monitoring by admins (D) is inefficient and error-prone.
(Reference: Slack Administration Study Guide - Integrating DLP Solutions with Slack)

NEW QUESTION # 140
You're a Workspace Owner for a financial organization on the Slack Business+ plan. Your Security and Compliance team requires all historical files to always be discoverable. These deleted files may need to be produced to ensure compliance for regulatory and auditing purposes.
Which file retention setting should you enable for your workspace?
(Select the best answer.)

A. Keep all files, only for a set number of days
B. Keep all files, including deleted files
C. Keep all files, including all file versions
D. Keep all files, including deleted files, for a set number of days
E. Keep all files

Answer: B

Explanation:
In the Slack Business+ plan, to meet compliance requirements where deleted files must remain discoverable, you must set file retention to:
"Keep all files, including deleted files."
This ensures that even after a user deletes a file, it remains accessible for auditing and compliance purposes.
Simply keeping files (B) does not guarantee deleted files are retained. Options involving "for a set number of days" (C, E) would risk data loss after the timeframe expires, and D (all file versions) focuses on version history, not deletion recovery.
(Reference: Slack Administration Study Guide - File Retention and Compliance Settings)
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NEW QUESTION # 141
You're a Workspace Admin looking to set up a user group for a new hire class your organization has recently hired.
What is a key benefit of setting up a user group for these individuals?

A. Admins can foster a sense of community by creating a group-only direct message (DM).
B. These users will only be granted access to the channels that they've been added to, ensuring that other organization channels remain confidential until they complete their onboarding.
C. When writing a message from any of their workspaces on the Enterprise Grid, any member can send a notification to the new hires with one @mention.
D. The user group can then be added to all relevant new-hire and onboarding channels, ensuring that no one gets left behind or is accidentally excluded from any channels they should be in.

Answer: D

Explanation:
Slack recommends user groups for onboarding because:
"User groups allow admins to easily manage membership in multiple channels by adding the user group to those channels, ensuring no member is missed and simplifying onboarding processes." Options A and D misrepresent how access is managed (user groups do not automatically restrict channel access), and C is incorrect because mentions depend on group settings and channel memberships.
(Reference: Slack Administration Study Guide - Managing User Groups for Onboarding)
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NEW QUESTION # 142
You're a Workspace Admin for an organization on Slack's Enterprise Grid plan. You've been asked to move a public channel from one workspace to another within your organization.
Which two steps should you take before moving the channel?
(Select the TWO best answers.)

A. Confirm that the Org Owner is prepared to review and approve the channel move request.
B. Remove all members from the channel. They will need to be added again after the channel has moved.
C. Confirm that the channel history has been exported.
D. Confirm that all channel members are members of the destination workspace.
E. Confirm that you are an admin in both the origin and destination workspaces.

Answer: D,E

Explanation:
Slack's Enterprise Grid Move Channel guidelines state:
"Before moving a channel, confirm you have admin privileges in both the origin and destination workspaces and ensure that all channel members are members of the destination workspace." Org Owner approval (D) is not necessary unless your organization has custom policies. Exporting channel history (C) is unrelated to the move process. Removing all members (A) is incorrect - you need to maintain membership.
(Reference: Slack Administration Study Guide - Moving Channels Between Workspaces)
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NEW QUESTION # 143
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