CIS-ITSM Prüfungsübungen - CIS-ITSM Demotesten

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ServiceNow CIS-ITSM Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITSM Framework and Setup20-25%- Service catalog and service offerings
  • 1. Variable sets and question blocks
  • 2. Catalog configuration
  • 3. Workflow editor for catalog items
- ITSM Pro functionality and capabilities
  • 1. Baseline configuration
  • 2. Process activator features
  • 3. ITSM license requirements
Topic 2: Problem Management10-15%- Problem workflow and states
  • 1. Linking incidents to problems
  • 2. Problem categorization and prioritization
  • 3. Known error database (KEB)
Topic 3: Reporting and Analytics5-10%- Performance analytics for ITSM
  • 1. Real-time reporting capabilities
  • 2. Dashboard creation
  • 3. Metric definition and KPI setup
Topic 4: Asset Management Integration5-10%- Hardware and software asset tracking
  • 1. Lease and warranty management
  • 2. Asset lifecycle management
  • 3. CI to asset relationship
Topic 5: Incident Management15-20%- Integration with other processes
  • 1. Knowledge base integration
  • 2. Change management connection
  • 3. Problem management linkage
- Incident creation and management
  • 1. Incident states and workflow
  • 2. Assignment rules and escalation
  • 3. SLA configuration and monitoring
Topic 6: Change Management15-20%- Change request lifecycle
  • 1. Change models and categories
  • 2. Approval workflows and routing
  • 3. Risk assessment and CAB scheduling
- Change calendar and planning
  • 1. Conflict detection
  • 2. Implementation plan creation
  • 3. Change calendar configuration
Topic 7: Knowledge Management5-10%- Knowledge base structure
  • 1. Article types and workflows
  • 2. Search and publication
  • 3. Integration with incidents and problems
Topic 8: ServiceNow Platform Fundamentals15-20%- ServiceNow architecture and UI navigation
  • 1. Lists, forms, and UI policies
  • 2. Configuration and customization basics
  • 3. Application Navigator and search capabilities
Topic 9: Configuration Management (CMDB)10-15%- CMDB fundamentals
  • 1. CI classes and relationships
  • 2. Discovery integration
  • 3. CI data quality and reconciliation
Topic 10: Service Level Management10-15%- SLA definitions and metrics
  • 1. SLA reporting and dashboards
  • 2. SLA timers and pause conditions
  • 3. SLA configuration in ServiceNow

>> CIS-ITSM Prüfungsübungen <<

CIS-ITSM Der beste Partner bei Ihrer Vorbereitung der Certified Implementation Specialist - IT Service Management

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ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Prüfungsfragen mit Lösungen (Q71-Q76):

71. Frage
Once the change request's state changes to "Review", the user should fill the mandatory fields in the review form.

Antwort: A

Begründung:
There's no review form. This can be implemented as custom functionality since post-implementation review varies from customer to another.


72. Frage
Even though there are business rules to keep State and Incident State in sync, it is recommended to use Incident State.

Antwort: A

Begründung:
It is recommended to use State field.


73. Frage
True or False: Every Catalog Item uses the same workflow to manage approvals.

Antwort: A


74. Frage
When defining a Model State Transition Condition for " Authorized " to " Scheduled, " what is an appropriate selection on the " Requires " field?

Antwort: D

Begründung:
The implementation requirement maps directly to B. Task is Approved; therefore B is correct. CIS-ITSM implementation questions test how baseline ServiceNow capabilities are configured and how ITIL-aligned processes are represented on the Now Platform. The correct choice is normally the baseline record, role, property, policy, or automation feature that satisfies the requirement with the least customization and the strongest upgrade compatibility. Model State Transition Conditions are the supported control point for prerequisites between change states. They allow a requirement to be enforced at the transition boundary instead of modifying baseline script includes or hard-coding process logic. The remaining choices are not the best fit. A. Task is Rejected; C. Not on Hold; D. Task is Authorized. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum.
Study Guide Topics: IT Service Management Implementation; baseline configuration; roles and access; lifecycle and automation behavior.


75. Frage
When using the Email Client, what is the difference between an Email Template and a Quick Message?

Antwort: A

Begründung:
Create predefined content to add in the email client so that users can write emails consistently and efficiently.
Email Template:You can create a different template for each table that uses the email client.


76. Frage
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