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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Opportunity Management14%- Opportunity Lifecycle
  • 1. Stages and Forecasting
    • 2. Products and Price Books
      Topic 2: Sales Productivity Features12%- Collaboration and Productivity Tools
      • 1. Email Integration and Activity Management
        Topic 3: Lead Management12%- Lead Assignment and Routing
        • 1. Lead Scoring and Conversion Rules
          Topic 4: Sales Cloud Data Model and Configuration15%- Standard and Custom Objects
          • 1. Lead Conversion Process
            • 2. Account and Contact Relationships
              Topic 5: Sales Analytics and Reporting12%- Reports and Dashboards
              • 1. Sales Performance Metrics
                Topic 6: Data Management and Integration15%- Data Quality and Import Tools
                • 1. Data Loader and Import Wizard
                  • 2. Duplicate Management
                    Topic 7: Sales Process Automation20%- Sales Processes and Record Types
                    • 1. Approval Processes
                      • 2. Sales Path and Guidance

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                        Salesforce Certified Sales Cloud Consultant Sample Questions (Q15-Q20):

                        NEW QUESTION # 15
                        When Service Reps view a Case, theyoften need to see the Case History of other Cases for that same Account.
                        How should a Consultant configure the Lighting Service Console to support this requirement?

                        Answer: A


                        NEW QUESTION # 16
                        Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers. Which method should a consultant recommend for importing this data into Universal Containers' Service Cloud instance?

                        Answer: A


                        NEW QUESTION # 17
                        Universal Containers has implemented Salesforce for all of its sales associates. All Sales associates are required to select the win or loss status every dosed Opportunity. Managers like to measure the win ratio for all of the sales associates.
                        How should a consultant meet the requirement?

                        Answer: D


                        NEW QUESTION # 18
                        Cloud Kicks is implementing Territory Management for its retail sales unit. The sales director is requesting a detailed roll-up forecast for territories.
                        Which two recommendations should the consultant make?
                        Choose 2 answers

                        Answer: A,B


                        NEW QUESTION # 19
                        The sales manager at a company has noticed that sales teams are having trouble understanding who should an Opportunity. Sales teams base their sales Opportunities on assignments to specific ZIP codes.
                        Which solution should the consultant recommend?

                        Answer: D

                        Explanation:
                        * Territory Management is the best solution for assigning sales Opportunities based on ZIP codes.
                        Territory Management is a feature that allows sales organizations to structure their sales territories based on criteria such as geography, industry, product line, etc. A territory is a group of accounts and users that share common characteristics or business needs. By using Territory Management, sales teams can define territories based on ZIP codes and assign accounts and Opportunities to those territories automatically or manually.


                        NEW QUESTION # 20
                        ......

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