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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Channel & User Group Administration	28%	- Manage default channels and required channels - Convert public channels to private channels - Configure channel management policies - Implement channel naming conventions and best practices - Manage user groups and channel permissions
Topic 2: Security	15%	- Enable multi-factor authentication (MFA) - Configure domain and IP restrictions - Monitor and audit workspace activity - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies
Topic 3: User Lifecycle Management	14%	- Handle user onboarding and offboarding - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning
Topic 4: App Administration	10%	- Manage integrations and workflows - Configure app permissions and settings - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration
Topic 5: Workspace Administration	9%	- Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies
Topic 6: Enabling Slack Success	15%	- Create help channels for user support - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Promote best practices and user adoption
Topic 7: Fundamentals	9%	- Understand Slack roles and responsibilities - Navigate the Slack Admin console - Differentiate between Slack plans and features

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Salesforce Certified Slack Administrator Sample Questions (Q175-Q180):

NEW QUESTION # 175
Your organization is choosing an identity provider (IdP) and preparing to launch Slack Enterprise Grid.
You want users to start working in Slack as soon as possible.
What is the best way to create new users so they can start working on your Enterprise Grid?

A. Downgrade your Slack plan to Business+ and turn off SSO.
B. Choose and configure your IdP before configuring single sign-on (SSO), since end users can't sign in to Enterprise Grid without SSO.
C. Use Slack's built-in authentication, which will prompt members to sign in using their email address and Slack password.
D. Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.

Answer: B

Explanation:
Slack requires:
"Enterprise Grid must use an identity provider (IdP) to manage authentication via SSO before users can sign in. SSO must be configured first for member access." Options A and B bypass the necessary authentication process and would create user confusion later.
Downgrading to Business+ (C) defeats the purpose of deploying Enterprise Grid.
(Reference: Slack Administration Study Guide - Preparing Identity Management for Enterprise Grid)

NEW QUESTION # 176
Which Slack plan(s) support the Legal Holds feature?

A. Free, Pro, Business+ and Enterprise Grid
B. Business+ and Enterprise Grid
C. Enterprise Grid only
D. Pro, Business+ and Enterprise Grid

Answer: C

Explanation:
According to Slack's official documentation regarding Legal Holds:
"The Legal Holds feature is only available on the Enterprise Grid plan. Legal holds allow Workspace Owners and Org Owners to preserve messages and files of specific users for compliance and legal purposes." Legal Holds are a critical feature for enterprises with compliance requirements, and they are not available on the Free, Pro, or Business+ plans.
(Reference: Slack Administration Study Guide - Security, Compliance, and Legal Holds)
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NEW QUESTION # 177
Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

A. Create one workspace, where each product line sold has its own channel.
B. Create workspaces for each department and sub-department in the company.
C. Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.
D. Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.

Answer: D

Explanation:
In Enterprise Grid, Slack recommends that:
"Workspaces should be structured to group people based on how information is shared, and each employee should ideally have one primary workspace where they spend about 80% of their time." This minimizes disruption, maintains the current collaboration patterns, and keeps cross-functional communication effective.
(Reference: Slack Administration Study Guide - Enterprise Grid Design Strategies)

NEW QUESTION # 178
You're an Org Owner at a company that doesn't allow members to manage any Slack Connect permissions. A member reaches out with a concern: they sent a Slack Connect channel invitation to the wrong external company. The invitation was approved automatically.
What should you tell the requestor? (Select the best answer.)

A. The requestor can choose how much channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
B. All channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
C. All channel history will be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
D. Channel history will not be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.

Answer: B

Explanation:
Slack Connect rules state:
"Once an external organization joins a Slack Connect channel, they can see all existing channel history unless otherwise configured. Before they accept, Org Owners can revoke the pending invitation to prevent access." Thus, channel history will be visible, and the requestor should be shown how to revoke the invite.
(Reference: Slack Administration Study Guide - Slack Connect and Channel Invitation Management)
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NEW QUESTION # 179
The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

A. Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
B. Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
C. Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize.
D. Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.

Answer: C,D

Explanation:
Two critical elements in Change Management are understanding user needs and promoting solutions that fit their workflows.
* Running a campaign promoting Slack's mobile app addresses their need for mobility. Slack documentation notes:
"Promoting the Slack mobile app to teams that are highly mobile ensures they remain connected to important communications and workflows."
* Surveying the Sales team will help prioritize relevant integrations and workflows based on real-world challenges they face:
"Understanding end-user pain points is crucial for designing Slack solutions that users find genuinely helpful." Simply installing the Salesforce app without understanding their needs may not be effective, and using threats (option B) is contrary to Slack's recommended adoption strategies.
(Reference: Slack Administration Study Guide - Driving Slack Adoption and Change Management)
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NEW QUESTION # 180
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