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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Quality management approaches (TQM, Six Sigma)
  • 2. Statistical process control
- Analyse operations improvement strategies
  • 1. Continuous improvement (Kaizen)
  • 2. Lean operations and waste reduction
  • 3. Benchmarking techniques
Topic 2: Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. Order qualifying and order winning objectives
  • 2. The stages of development of operations strategy
  • 3. Top down and bottom up perspectives of operations strategy
  • 4. From implementing to supporting to driving strategy
  • 5. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
- Analyse the role and activities of operations management in organisations
  • 1. The extent of operations management in organisations
  • 2. Definitions of operations and operations management
  • 3. Operations management in different types of organisations
Topic 3: Understand planning and control in operations management- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning
- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles
Topic 4: Understand the design of operations management systems- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts
- Analyse the design of goods and services
  • 1. Design for sustainability and lifecycle
  • 2. Product and service design considerations

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CIPS Operations Management Sample Questions (Q96-Q101):

NEW QUESTION # 96
Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance. What would this involve?

Answer: A

Explanation:
2 is the correct answer. The Total Productive Maintenance approach is about ensuring machinery is always at fulloperating power. In order to do this, the machinery will need to be serviced more frequently. See p.109


NEW QUESTION # 97
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 6?

Answer: C

Explanation:
The correct answers are as follows:


NEW QUESTION # 98
Dillan is an Operations Manager at Fancy Foods Ltd which is looking to expand the business into a new geographic are a. Dillan is doing some research into three potential locations for a new manufacturing and warehouse facility. Which of the following would be primary considerations for Dillan? Select TWO

Answer: A,C

Explanation:
The primary considerations are: 1. the availability of labour (this is because you don't want to build a manufacturing facility in a place that's hard for workers to get to) and 5 the utilities services available (you don't want to build a manufacturing facility if you're going to have trouble linking the site up to water and electricity). The other options listed would come under 'secondary considerations'. There's a table of these on p.16


NEW QUESTION # 99
At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?

Answer: A

Explanation:
The question asks when it can be FIRST used so the correct answer is 1. FMEA detects failures early in the process, usually before mass production begins, and looks at potential failures in both design and process. It may be conducted when you have a prototype as well as later on in the manufacturing process, or when products are returned faulty. P.97-98


NEW QUESTION # 100
What is the name given to a person in an organisation who is competent in the Six-Sigma approach?

Answer: B

Explanation:
They're known as black belts (yes, like in martial arts). To gain a black belt in Six-Sigma you usually have to undergo a training course and have so many hours experience. See p.139.


NEW QUESTION # 101
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