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| Section | Weight | Objectives |
|---|---|---|
| Solution Design for Slack | - Integration design with Salesforce ecosystem - Workspace architecture and design principles - Channel strategy and governance model | |
| Change Management and Adoption | - User adoption strategies - Communication and rollout planning - Training and enablement planning | |
| Delivery and Migration | 17% | - Role definition across Slack, partner, and client teams - End-to-end migration planning and execution - Slack delivery best practices |
| Slack Administration and Governance | - Security and compliance controls - Workspace configuration and settings - User lifecycle management |
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NEW QUESTION # 11
You are presenting a final Slack grid design to a client for sign-off. What is essential to include in your presentation to ensure the client is fully informed and ready to approve the design?
Answer: C
Explanation:
Presenting a comprehensive overview of the proposed grid design, including the rationale behind the channel structure, user permissions, and integration plans, is crucial. This ensures that the client understands how the design meets their specific needs and is well-equipped to make an informed decision for sign-off.
NEW QUESTION # 12
When designing a Slack grid for a large enterprise following discovery sessions, which factor should primarily guide the initial grid design?
Answer: D
Explanation:
The initial grid design should be primarily guided by the enterprise's organizational structure, departments, and team workflows as identified during the discovery phase. This ensures that the grid reflects the way the organization operates, facilitating effective communication and collaboration that align with existing workflows.
NEW QUESTION # 13
You are helping your client plan a grid migration, and they ask you what will happen to the URL of the existing workspace after the migration is complete.
What should you tell them about the existing workspace URL?
Answer: D
Explanation:
The correct answer is A . After a workspace is migrated into Enterprise Grid, the existing workspace URL continues to function and directs users to the workspace now housed inside the Enterprise Grid organization.
This matters because users may have bookmarks, desktop app references, saved links, browser history, integrations, or internal documentation that reference the original workspace URL. Telling users the URL will remain usable reduces confusion and prevents unnecessary support tickets after migration. Option B is wrong because after migration, the workspace is no longer operating as a separate original workspace outside the grid. Option C is wrong because the URL does not simply stop working as a normal migration outcome.
Option D is wrong because Slack does not replace the workspace URL with a random new URL as part of the standard grid migration experience. Migration communications should explain login expectations, downtime, workspace availability, and continuity items such as the existing URL.
NEW QUESTION # 14
During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?
Answer: A
Explanation:
The correct recommendation is to identify one stakeholder for general communications and additional stakeholders for department-specific communications. The scenario describes a layered communication model: executive leadership owns broad organizational messaging, while department or director-level leaders adapt follow-up communications to the needs of their own teams. A strong Slack communication plan must mirror that operating model by defining communication owners, audiences, message responsibilities, and delivery channels. Option A may be useful in some organizations, but simply creating department announcement channels does not solve ownership and coordination. Option B is too rigid; threading can be useful for keeping questions and discussion organized depending on the channel's purpose. Option D focuses on engagement tools, but sentiment capture is secondary to the core requirement: structured communication ownership across enterprise and department levels. Option C directly supports change management because it assigns accountability for enterprise-wide communications and localized reinforcement. This prevents message gaps, duplicate announcements, and inconsistent guidance during launch.
Reference topic: Learning and Enablement - communication planning, stakeholder ownership, change management, department-level reinforcement, and launch communications.
NEW QUESTION # 15
In assessing a client's readiness for adopting Slack, which of the following is most critical to evaluate?
Answer: A
Explanation:
Evaluating the client's familiarity with and attitude towards cloud-based collaboration tools is essential in assessing their readiness for adopting Slack. This helps in understanding potential challenges in user adoption, training needs, and how to position Slack as a solution that aligns with their comfort level and expectations.
NEW QUESTION # 16
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