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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
Predictive Routing (GPR) Implementation40%- Configuration and setup of GPR
- Testing, validation, and deployment
- Data preparation and model training
- Getting started and prerequisites
- Performance monitoring and reporting
Predictive Engagement (GPE) Implementation45%- Optimization and continuous improvement
- Agent experience and real-time insights
- Creating and managing action maps
- Setup and configuration basics
- Defining customer segments and engagement strategies

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q98-Q103):

NEW QUESTION # 98
Which two types of data are commonly collected through GPE web tracking?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 99
Which of the following best describes the core purpose of Genesys Predictive Engagement (GPE)?
Response:

Answer: D


NEW QUESTION # 100
Which two types of engagements can action maps initiate?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 101
Which two components can be modified post-queue creation to fine-tune Predictive Routing?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 102
Customer journey information is NOT available on which of the following channels?
(Choose three answers)
Response:

Answer: A,B,C


NEW QUESTION # 103
......

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