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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs
Channel Strategy	25%	- Channel architecture design 1. Public vs. private channel strategy 2. Channel segments and cross-org channels 3. Channel naming conventions and organization - User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management
Governance and Administration	20%	- Workspace administration 1. Roles and permissions 2. Workspace settings and policies 3. Guest access management - Governance framework 1. Channel management policies 2. Acceptable use policies 3. Data governance and compliance
Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. Third-party integrations 2. App management and distribution
Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans
Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Enterprise Key Management (EKM) 2. Data Loss Prevention (DLP) 3. Retention policies and export

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Slack-Con-201 Latest Test Report & Valid Slack-Con-201 Guide Files

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Salesforce Certified Slack Consultant Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which feature of Slack allows teams to create specific communication channels based on topics or departments?

A. Channels
B. Direct Messages
C. Threads
D. Workflows

Answer: A

Explanation:
Slack Channels are used to organize conversations around specific topics, teams, or projects, making communication easier and more structured.

NEW QUESTION # 23
In a workshop designed to teach advanced Slack functionalities to experienced users, what experiential learning technique would be most effective?

A. Distributing advanced user manuals and guides for self-study post-workshop
B. Conducting a detailed exam on Slack functionalities at the end of the workshop
C. Providing a series of lectures by Slack experts without interactive elements
D. Facilitating a hands-on workshop where users actively engage in creating complex workflows and integrating third-party apps within Slack

Answer: D

Explanation:
For teaching advanced Slack functionalities, a hands-on workshop where experienced users actively engage in creating complex workflows and integrating third- party apps is highly effective.
This experiential learning technique allows users to directly apply advanced concepts in a practical setting, enhancing their understanding and skills in using Slack more proficiently.

NEW QUESTION # 24
In designing a Slack grid for an organization that frequently collaborates on cross-functional projects, what grid design element is crucial to consider?

A. Creating project-specific channels that include members from relevant departments for focused collaboration
B. Assigning a designated moderator for each channel to control the flow of information
C. Ensuring that each department uses a different Slack workspace to keep their communications separate
D. Recommending that all communications be conducted in shared channels with external organizations

Answer: A

Explanation:
For an organization that frequently engages in cross-functional projects, creating project-specific channels with members from the relevant departments is essential. This facilitates focused collaboration and effective communication among team members from different functional areas, enhancing the efficiency of project execution.

NEW QUESTION # 25
During the planning phase of a Slack migration, a key stakeholder suggests compressing the migration schedule to expedite the process. What is the most appropriate response?

A. Politely decline any changes to the schedule, keeping rigidly to the original plan
B. Assess the risks and benefits of compressing the schedule and discuss them with stakeholders to reach a feasible decision
C. Delegate the decision to compress the schedule to a lower-level management team
D. Agree to compress the schedule to meet the stakeholder's request, prioritizing speed over thoroughness

Answer: B

Explanation:
It's important to consider the impact of compressing the migration schedule, assessing both risks and potential benefits. Discussing these factors with stakeholders allows for a collaborative and informed decision-making process, balancing the need for expediency with the importance of a thorough and smooth migration.

NEW QUESTION # 26
During discovery you learn that your client's vision for success is to make employees feel more connected with their peers, and to improve connectivity among global and remote employees. They also want to limit noise and distraction for users in their primary workspace.
What type of workspace would best meet their needs?

A. External
B. Social
C. Secondary
D. Global

Answer: B

Explanation:
The correct answer is C . A Social workspace is designed for culture-building, employee connection, special- interest communities, affinity groups, hobbies, social interaction, and informal relationship-building. The client's stated success vision is to help employees feel more connected with peers and improve connectivity among global and remote employees. At the same time, they want to limit noise and distraction in users' primary workspaces. A separate social workspace solves both needs: it creates a dedicated place for community and culture while keeping non-work or loosely work-related conversation out of the main operational workspace. Option A, Secondary, is too generic and does not describe the cultural purpose.
Option B, External, is used for collaboration with external parties and does not fit internal employee connection. Option D, Global, is typically the primary broad workspace for all employees and would not reduce noise in the primary workspace. The correct design isolates social collaboration without suppressing it.
Reference topic: Grid Design - social workspace design, employee connection, global/remote culture, workspace noise reduction, and primary workspace focus.

NEW QUESTION # 27
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