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Salesforce Financial-Services-Cloud Exam Syllabus Topics:

SectionObjectives
Topic 1: Financial Services Cloud Fundamentals- Financial Services Cloud Overview
  • 1. Relationship Mapping
  • 2. Person Accounts
  • 3. Households and Groups
  • 4. Industry Data Model
Topic 2: Security and Compliance- Compliance Management
  • 1. Consent Management
  • 2. Audit and Regulatory Support
  • 3. Sharing and Visibility
  • 4. Data Privacy
Topic 3: Implementation and Solution Design- Solution Architecture
  • 1. Integration Considerations
  • 2. Scalable FSC Solution Design
  • 3. Business Requirement Mapping
  • 4. Deployment Best Practices
Topic 4: Productivity and Automation- Workflow and Automation Features
  • 1. Action Plans
  • 2. Document Checklist Items
  • 3. Flow Automation
  • 4. OmniStudio Integration
Topic 5: Financial Accounts and Goals- Financial Data Management
  • 1. Assets and Liabilities
  • 2. Financial Accounts
  • 3. Financial Goals
  • 4. Insurance Policies
Topic 6: Client and Relationship Management- Client Lifecycle Management
  • 1. Client Onboarding
  • 2. Referrals and Leads
  • 3. Interaction Summaries
  • 4. Business Milestones

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Salesforce Financial Services Cloud (FSC) Accredited Professional Sample Questions (Q84-Q89):

NEW QUESTION # 84
Where should a Salesforce Administrator go to add custom icons to the Life Events and Business Milestones?

Answer: C


NEW QUESTION # 85
A commercial loan due diligence process is handled by multiple individuals at Lake Tahoe Bank. Lake Tahoe Bank wants an easy way for managers to distribute the work, to understand the % completion of the due diligence process per client and report on the performance of the department to show possible bottlenecks.
What FSC feature can Lake Tahoe Bank use to track this process?

Answer: C

Explanation:
Again, Action Plans are a feature that can help users track and manage common client processes. For a commercial loan due diligence process, users can create an Action Plan Template with tasks such as verifying income, checking credit history, appraising collateral, etc. Users can also assign different task owners and deadlines for each task to distribute the work and monitor the progress. Users can also use dashboards and reports to view the % completion of the due diligence process per client and report on the performance of the department to show possible bottlenecks.


NEW QUESTION # 86
What should a Financial Advisor use to model the relationship between a business contact and a client that is modeled as a person account?

Answer: A

Explanation:
A Contact-Contact Relationship is a construct in Financial Services Cloud that allows you to model the relationship between two contacts, such as a business contact and a client that is modeled as a person account. The Reciprocal Role is a field on the Contact-Contact Relationship object that defines how each contact relates to the other. Verified Reference: : Salesforce Financial Services Cloud Implementation Guide, page 64.


NEW QUESTION # 87
Cumulus Insurance's business processes are quite complex, and steps in the process may vary depending on the information captured.
Which three actions regarding functionality and features should a consultant suggest exploring to help guide Cumulus Insurance users through these processes?

Answer: A,B,C

Explanation:
The following actions regarding functionality and features should be suggested to help guide Cumulus Insurance users through their complex business processes:
Configure Dynamic Actions for Lightning pages. Dynamic Actions are a feature that allows you to customize the actions that appear on a Lightning page based on criteria such as record type, field value,device type, or user profile. You can use Dynamic Actions to show or hide actions that are relevant or irrelevant for each stage of the business process, such as creating a case, sending an email, or generating a quote.
Enable In-App Guidance to providewalk-throughs. In-App Guidance is a feature that allows you to create prompts and guided tours that appear within the Salesforce app to help users learn new features, complete tasks, or adopt best practices. You can use In-App Guidance to provide step-by-step guidance for complex business processes, such as onboarding a customer, submitting a claim, or renewing a policy.
Use flows to remove the need for complex Lightning pages. Flows are a tool that allows you to automate business processes and guide usersor customers through screens that collect and display information. Flows can have multiple steps and branching logic that ask for different information depending on the responses.
You can use flows to simplify and streamline complex business processes, such as applying for a loan, enrolling in a plan, or changing a beneficiary. Verified References: : Salesforce Help Article [12] : Salesforce Help Article [13] : Salesforce Help Article [14]


NEW QUESTION # 88
A major Japanese bank is expanding geographically and opening additional branches in Asi a. As such, they hired a regional consulting firm to implement Financial Services Cloud (FSC) locally.
What are the two expectations from implementing multi language features in FSC?

Answer: A,C

Explanation:
The following expectations are from implementing multi language features in FSC:
Bankers in Japan have been accessing FSC in Japanese, but the new bankers in China will be accessing FSC in Chinese. This expectation means that FSC supports multiple languages and allows users to choose their preferred language for their user interface and data display.
In Seoul, South Korea, the branch managers will be reviewing their FSC dashboards every morning in Korean, while their colleagues in Shanghai, China, will be doing so in Chinese. This expectation means that FSC supports multiple languages for reports and dashboards and allows users to view them in their preferred language.


NEW QUESTION # 89
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