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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leveraging Adjacent Roles and Skills | 19% | - Working with product and business teams - Integrating UX and technical perspectives - Collaboration with architects and designers - Leading cross-functional work |
| Topic 2: Value Design | 32% | - Context and innovation impact - Value measurement and outcomes - Strategic direction and rationale - Ethics and value alignment |
| Topic 3: Tools and Artifacts | 23% | - Documentation and visualization - Strategy mapping and modeling - Decision-making tools - Design frameworks and methods |
| Topic 4: Intangible Deliverables | 26% | - Stakeholder alignment - Culture and capability building - Governance and mindset - Change and adoption enablement |
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NEW QUESTION # 82
Cloud Kicks ' sales team is reporting an increased rate of churn. The support team is frequently bombarded with customer requests for a less complicated user experience. The development team sees the inherent risk in changing a mature product. What should a strategy designer recommend to help create alignment between these teams?
Answer: A
Explanation:
Human-centered storytelling and user research videos ground cross-functional teams in real user pain points, driving alignment. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Here, Share stories from customer research to create a common understanding of challenges. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Create a prioritized product roadmap to ensure future releases address known challenges. focuses attention elsewhere, while Define acceptance criteria and plan user acceptance testing to validate intended outcomes. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Challenge Framing and Scoping - Create Effective How Might We Statements
NEW QUESTION # 83
Cloud Kicks has launched their new online store with special emphasis on improving user experience. Which metric should be used to measure user experience improvements achieved as an outcome of the redesign?
Answer: A
Explanation:
CSAT directly measures user satisfaction and perception of experience quality following interaction changes.
In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. CSAT directly captures customers' reported satisfaction with the redesigned experience. Commercial metrics such as transaction volume can move for many unrelated reasons, so they are weaker evidence when the stated objective is specifically improvement in experience quality. Here, Customer-satisfaction score (CSAT) is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Incremental transaction volume focuses attention elsewhere, while Net adoption score (NAS) addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design
NEW QUESTION # 84
A pilot program for drone-delivered footwear reveals that while customers like the idea of this service, the cost of delivering it outweighs the price customers are willing to pay.
Which criterion is not being met?
Answer: B
Explanation:
Viability is the criterion that is not being met by the pilot program for drone-delivered footwear. Viability refers to how profitable or sustainable a product or service is, given the market demand and cost structure. It can be measured by comparing the revenue and expenses of the product or service, and assessing the return on investment or break-even point. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-business-model-canvas
NEW QUESTION # 85
Cloud Kicks (CK) is committed to making its new Commerce Cloud accessible to everyone.
Which consideration should CK make when delivering this solution?
Answer: B
Explanation:
The consideration that CK should make when delivering this solution is that accessibility needs to be integrated throughout the entire project lifecycle. Accessibility refers to the design and development of products or services that are usable by everyone, regardless of their abilities or disabilities. Accessibility needs to be considered and incorporated from the beginning to the end of the project, not as an afterthought or a separate process. This helps ensure that the solution meets the standards and guidelines for accessibility, and provides a positive and inclusive experience for all users. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/integrate-accessibility-throughout-the-entire-project-lifecycle
NEW QUESTION # 86
A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. Which tool should they use to explore the collaboration, structure, and processes that will be required?
Answer: A
Explanation:
Service blueprints map operational processes, organizational structure, and backstage actions required to deliver an experience. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. A service blueprint links frontstage customer interactions with backstage people, processes, systems, and supporting activities. It is the right artifact when the problem involves internal duplication, cross-team handoffs, operational dependencies, or understanding how the organization must deliver an experience. Here, Service blueprint is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Journey map focuses attention elsewhere, while Empathy map addresses a related concern without providing the same fit to the scenario ' s stated objective.
That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment
NEW QUESTION # 87
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