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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Continual Improvement - Governance - Guiding Principles - Service Value Chain
Topic 2: The Four Dimensions of Service Management	- Organizations and People - Value Streams and Processes - Information and Technology - Partners and Suppliers
Topic 3: ITIL Management Practices	- Technical Management Practices Overview - General Management Practices Overview - Service Management Practices Overview
Topic 4: Key Concepts of Service Management	- Products and Services - Organizations, Service Providers, Service Consumers - Value and Value Co-Creation

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Peoplecert ITIL Foundation (Version 5) 認定 ITILFNDv5 試験問題 (Q135-Q140):

質問 # 135
What is the MAIN purpose of using feedback throughout improvement iterations?

A. To ensure that improvement actions remain relevant and effective in changing circumstances
B. To prevent the need for further adjustments once work has started
C. To avoid changes in project priorities during implementation
D. To confirm that all stakeholder opinions are in agreement

正解：A

解説：
The main purpose of feedback during improvement iterations is to ensure that actions remain relevant and effective as circumstances change, so option B is correct. ITIL promotes iterative progress because environments, stakeholder needs, risks, and information often change during work. Feedback helps teams learn what is working, what is not, and what should be adjusted before moving further. It is not realistic to expect all stakeholders to fully agree at every point, and feedback does not eliminate the need for future adjustments. Instead, it supports better decisions, earlier correction, and more effective alignment with value. This approach reduces waste and improves adaptability. It is closely connected to the guiding principle "progress iteratively with feedback," which encourages organizations to move in manageable steps and use learning continuously to refine outcomes.

質問 # 136
Why is it important to seek feedback before, during, and after each iteration?

A. To ensure the project plan remains fixed and unchanged throughout development
B. To ensure that each iteration is aligned with changing circumstances
C. To document all activities in detail before starting the next iteration
D. To allow the team to follow the original design without interruption

正解：B

解説：
Seeking feedback before, during, and after each iteration ensures that the work remains aligned with evolving needs, priorities, and environmental changes, enabling timely adjustments and continuous improvement.

質問 # 137
Which activity focuses on securing and allocating necessary resources efficiently?

A. Build
B. Discover
C. Acquire
D. Deliver

正解：C

解説：
The acquire activity focuses on securing and allocating the necessary resources, including products and services from suppliers, ensuring they are obtained efficiently to support value creation.

質問 # 138
What does a product specification primarily describe?

A. Critical aspects, requirements, and characteristics of a product
B. The process of merging code into a central repository
C. The ability of a system to remain operational
D. The initial creation used for testing a product's design

正解：A

解説：
A product specification primarily describes the critical aspects, requirements, and characteristics of a product, so option A is correct. It provides a formal reference that explains what the product must include, how it should perform, and what constraints or acceptance criteria apply. This helps create shared understanding among designers, developers, testers, managers, and other stakeholders.

質問 # 139
The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?

A. Evaluate
B. Direct
C. Monitor
D. Engage stakeholders

正解：B

解説：
Direct represents the governance activity where the governing body sets direction, priorities, and policies, such as approving a strategy and instructing management to focus investment on specific initiatives.

質問 # 140
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