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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Energy and Utilities Cloud Accredited Professional Exam |
| Exam Number: | Energy-and-Utilities-Cloud (AP-207) |
| Exam Format: | Scenario-based, Multiple Choice, Multiple Select |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Salesforce Accredited Professional |
| Exam Duration: | 75 minutes |
| Available Languages: | English |
| Real Exam Qty: | 50 |
| Exam Price: | USD 150 |
| Passing Score: | 60% |
| Recommended Training: | Energy and Utilities Foundations Energy and Utilities Cloud Implementation Readiness |
| Exam Registration: | Kryterion Webassessor Pearson VUE |
| Sample Questions: | Salesforce Energy-and-Utilities-Cloud Sample Questions |
| Exam Way: | Online proctored or Onsite at test centers |
| Pre Condition: | No prerequisites required |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-energy-and-utilities-cloud-ap---AP-207 |
>> Energy-and-Utilities-Cloud受験料 <<
関連するEnergy-and-Utilities-Cloud認定資格を取得するためにJpshiken試験の準備をしている場合、ここSalesforceで良い知らせがあります。 当社がまとめたEnergy-and-Utilities-Cloudガイド急流は、Energy-and-Utilities-Cloud試験に合格し、関連する認定資格を取得したい受験者の秘密の武器として賞賛されています。 あなたの秘密兵器を手に入れることができます。 最高のEnergy-and-Utilities-CloudトレーニングSalesforce Energy and Utilities Cloud Accredited Professional Exam資料を作成したことに対する当社の評判は、将来のビジネスの健全な基盤を作成しました。
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質問 # 12
An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?
正解：B
解説：
In Salesforce Energy and Utilities Cloud, the object used to store the latest customer invoice information is the Bill object. This object is specifically designed to handle billing information related to the services provided by energy and utility companies. By storing invoice data in the Bill object, energy companies can efficiently manage and access billing records, enhancing performance by ensuring that crucial financial data is organized and easily retrievable within the system.References= The Salesforce Energy and Utilities Cloud documentation provides details on the data model, including the use of the Bill object to store customer billing information, reflecting industry-specific data management needs:https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_
質問 # 13
When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?
正解：B、C
解説：
In the context of data mastery in Salesforce Energy and Utilities Cloud, certain types of data should remain mastered in the relevant legacy applications due to their specialized nature and the complexities involved in their management. These include: C. Meter Reading Data : Typically generated by systems dedicated to capturing and processing readings from energy meters. This data is central to billing and consumption analysis and often requires specialized systems to manage. D. Billing Related Data : Involves complex calculations, tariff management, and financial transactions. Legacy billing systems are usually deeply integrated with financial management processes and may be subject to regulatory compliance requirements.
Keeping these data types mastered in their respective legacy systems while integrating them with Salesforce for visibility and customer service can offer the best balance of specialized control and comprehensive customer management. References = Salesforce Energy and Utilities Cloud documentation often discusses integration strategies for legacy systems, particularly for critical and complex data types like meter readings and billing information, highlighting best practices for achieving a comprehensive view of customer data:
https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta
/industries_energy_and_utilities/
質問 # 14
Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?
正解：D
解説：
The EnergyRuntimeServiceSFS sample permission set within Salesforce Energy and Utilities Cloud grants
"View All" and "Modify All" permissions to a user for the following objects: A.Work Order,Work Order Line Item,Service Appointment,Work Type. These permissions ensure that users assigned to this permission set have comprehensive access to manage and update records related to service fulfillment, including detailing the work to be done (Work Order and Work Order Line Item), scheduling and managing appointments for service execution (Service Appointment), and defining the nature of the work (Work Type). This level of access is critical for roles that are involved in the planning, scheduling, and execution of service orders within the utility sector.References= Salesforce documentation on service and field service management, including the configuration of permission sets for service operations, provides insights into the setup and customization of access controls for managing work orders and service appointments:https://help.salesforce.com/articleView?id=fs_perm_sets.htm&type=5
質問 # 15
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?
正解：C
解説：
Salesforce Energy and Utilities Cloud provides a comprehensive, unified view of utility customer interactions across multiple channels, facilitating seamless service and support. The digital interaction platform, by leveraging omnichannel data access, enables utilities to offer their customers a consistent experience whether they're accessing information online, through mobile applications, or via internal console applications. This approach ensures that all data access methods are integrated and provide a unified experience, reflecting Salesforce's commitment to creating connected customer experiences across various touchpoints. Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of creating a connected and seamless customer experience across different channels and platforms, which is achieved through omnichannel data access. This can be further explored in the Salesforce Energy and Utilities Cloud guide and the Salesforce Omnichannel features documentation: https://www.salesforce.com/products/industries/energy-and-utilities/overview/
質問 # 16
During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?
正解：B
質問 # 17
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