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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
ITIL Service Value System (SVS)	- Guiding principles - Service value chain - Governance - Opportunity, demand, and value - Continual improvement
ITIL Practices Overview	- Service management practices (e.g., incident management, service desk, change enablement) - Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management)
Key Concepts of Service Management	- Value and value co-creation - Organizations, service providers, service consumers - Products and services relationship
Four Dimensions of Service Management	- Partners and suppliers - Organizations and people - Information and technology - Value streams and processes

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EXIN ITIL 4 Foundation Sample Questions (Q342-Q347):

NEW QUESTION # 342
What is a change schedule PRIMARILY used for?

A. To help authorize standard changes
B. To help plan emergency changes
C. To help manage normal changes
D. To help assign a change authority

Answer: C

NEW QUESTION # 343
Which statement about Service Asset and Configuration Management (SACM) is FALSE?

A. All changes to Cis are authorized by SACM
B. The scope of SACM includes management of the complete lifecycle of every configuration item (CI)
C. Configuration baselines and versions are produced by SACM
D. SACM maintains an accurate and complete configuration management system (CMS)

Answer: C

NEW QUESTION # 344
What are typically recognized through notifications created by an IT service, CI or monitoring tool?

A. Incidents
B. Problems
C. Requests
D. Events

Answer: D

NEW QUESTION # 345
Which practice updates information relating to symptoms and business impact?

A. Service request management
B. Change control
C. Service level management
D. Incident management

Answer: D

NEW QUESTION # 346
Which practice is MOST associated with the use of empathy to understand users?

A. Service desk
B. Change enablement
C. Service level management
D. Continual improvement

Answer: A

NEW QUESTION # 347
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