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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Customer Engagement and Experience- Digital customer experience
  • 1. Customer communication flows
    • 2. Self-service portals
      - Customer service operations
      • 1. Case management in utilities
        • 2. Omni-channel support concepts
          Integration and Data Management- Data management
          • 1. Data quality and governance basics
            • 2. Data model alignment
              - System integration concepts
              • 1. API-based integration
                • 2. External system connectivity
                  Metering, Billing, and Usage Management- Billing processes
                  • 1. Rate and tariff concepts
                    • 2. Billing workflows overview
                      - Meter data handling
                      • 1. Usage data ingestion concepts
                        • 2. Consumption tracking
                          Salesforce Energy & Utilities Cloud Capabilities- Asset and service management
                          • 1. Work orders and field service concepts
                            • 2. Asset tracking and lifecycle management
                              - Core platform capabilities
                              • 1. Energy and Utilities Cloud features
                                • 2. Industry data model concepts
                                  Energy and Utilities Industry Fundamentals- Energy and utilities business processes
                                  • 1. Utility operations overview
                                    • 2. Customer lifecycle in utilities

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                                      New AP-207 Exam Objectives | New AP-207 Test Pdf

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                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q70-Q75):

                                      NEW QUESTION # 70
                                      Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
                                      Choose 2 answers

                                      Answer: A,C


                                      NEW QUESTION # 71
                                      A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?

                                      Answer: A,B

                                      Explanation:
                                      In Salesforce Energy and Utilities Cloud, as well as across the Salesforce platform, controlling user access to features and functionality can be effectively managed using Permission Sets and Permission Set Groups.
                                      Permission Sets are collections of settings and permissions that grant access to various tools and functions within Salesforce. They can be used to extend users' access rights without altering their primary profile.
                                      Permission Set Groups are a way to organize Permission Sets, making it easier to assign and manage access for users. They allow administrators to bundle multiple Permission Sets into a single assignment, streamlining the process of granting necessary permissions to users. These tools are essential for tailoring access controls to meet the specific needs of an organization and ensuring that users have the appropriate level of access to perform their roles. Reference = Salesforce documentation provides detailed information on managing user access with Permission Sets and Permission Set Groups, emphasizing their importance in configuring secure and functional access controls within the Salesforce platform: https://help.salesforce.com/articleView?id=perm_sets_overview.htm&type=5


                                      NEW QUESTION # 72
                                      An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
                                      What tool can be used to automatically create these proposals?

                                      Answer: B


                                      NEW QUESTION # 73
                                      The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
                                      What two processes can modify the look and feel of the application?

                                      Answer: A,D


                                      NEW QUESTION # 74
                                      Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

                                      Answer: B,C

                                      Explanation:
                                      In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType "Business" are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType "Consumer" are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.
                                      This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


                                      NEW QUESTION # 75
                                      ......

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