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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps - Identifying customer experience objectives and goals |
| Topic 2: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Topic 3: UX Fundamentals | 16% | - Understanding accessibility standards and guidelines - Describing the user-centered design process - Identifying user interface design principles |
| Topic 4: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Topic 5: Interaction Design | 14% | - Creating wireframes and prototypes - Designing effective page layouts - Defining user flows and interactions |
| Topic 6: Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Topic 7: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 8: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
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NEW QUESTION # 35
Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature. What should be recommended?
Answer: A
Explanation:
The correct answer is B. Docked prompt using In-App Guidance, as specified in the uploaded study guide.
The requirement is to inform users that a new feature has become available and provide a short explanatory video in the context of their Salesforce experience. In-App Guidance is specifically intended for contextual onboarding, feature announcements, adoption support, and targeted instructional content.
A Docked Prompt is appropriate because it can remain visible while allowing the user to continue interacting with the application. It provides enough space for explanatory content without necessarily blocking the entire workflow.
Option A, using the Utility Bar, would place the video in a persistent productivity area, but that does not provide the same contextual announcement mechanism for a newly enabled feature.
Option C requires a custom component even though Salesforce provides an out-of-the-box onboarding capability suited to this requirement. Introducing custom development would add unnecessary implementation and maintenance effort.
The study-guide principle is to use contextual, declarative guidance when users need timely help or feature education. Rather than forcing users to search external documentation, guidance can be delivered directly within their working environment.
Study Guide reference/topics: In-App Guidance, Docked Prompts, onboarding, feature adoption, Declarative Design.
NEW QUESTION # 36
Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners. Which two points should an architect consider in this situation?
Which two point should an Architect consider in this situation?
Choose 2 answers
Answer: B,D
Explanation:
Changing the role hierarchy and reassigning account owners can have a significant impact on the data visibility and performance of Salesforce. An architect should consider the following points in this situation:
Changing complex role hierarchy can cause a high level of sharing recalculation.Depending on the sharing settings, roles can control the level of visibility that users have into the Salesforce data. Users at any given role level can view, edit, and report on all data owned by or shared with users below them in the role hierarchy, unless the sharing model for an object specifies otherwise. When the role hierarchy is changed, Salesforce must recalculate the sharing rules and group membership for all the affected users and records, which can take a long time and consume a lot of system resources.Therefore, changing a complex role hierarchy should be done carefully and preferably during off-peak hours1.
Replacing account records ownerships massively can cause data skew.Data skew occurs when more than 10,000 child records are related to the same parent record, or more than 10,000 records of any object are owned by a single user. This can cause performance issues, such as locking, timeouts, and failures, when updating or sharing those records. When account owners are reassigned massively, it can create or worsen data skew, especially if the accounts have many child records, such as contacts and opportunities.Therefore, replacing account records ownerships massively should be avoided or minimized23.
1: [Design Your Data Model Unit | Salesforce Trailhead]
2: [Data Skew in Salesforce - Why it Matters | Salesforce Ben]
3: [Ownership Data Skew | Designing Record Access for Enterprise Scale | Salesforce Developers]
NEW QUESTION # 37
Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users. Which Salesforce functionality should be used?
Answer: B
Explanation:
A Screen Flow allows Salesforce administrators to guide users through a multi-step process using interactive screens. The flow can collect information, display contextual instructions, make decisions based on entered data, and progressively move the user through a complex workflow. That directly addresses the requirement to make a complicated internal process more engaging and easier to follow. Rather than exposing users to a large number of fields or asking them to understand the underlying process logic, a Screen Flow can progressively present only the information and actions needed at each step. Option A, Lightning Survey, is designed primarily for collecting feedback or responses. It does not serve as a general-purpose mechanism for guiding users through operational business processes. Option B, Process Builder, concerns automation logic rather than an interactive user experience. It does not provide the guided visual interaction described in the scenario. From a UX perspective, Screen Flow reduces cognitive load by turning a complicated process into a sequence of understandable interactions. It can also provide validation and contextual information as the user proceeds.
Study Guide reference/topics: Screen Flow, guided processes, progressive disclosure, process usability, Declarative Design.
NEW QUESTION # 38
The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.
Which two best practices should be considered?
Choose 2 answers
Answer: A,D
Explanation:
Two best practices that should be considered when using a custom Lightning component to fulfill a specific business requirement are:
Find the closest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component. The SLDS is a collection of design guidelines, UI components, and code samples that help you create consistent and beautiful user interfaces for Lightning applications. The SLDS Blueprints are examples of common UI patterns and components that are built with the SLDS and follow the design principles and best practices. The Blueprints can help you inform the custom Lightning component by providing inspiration, guidance, and code snippets that you can modify and reuse. The Blueprints can also help you ensure that the custom Lightning component is compatible and consistent with the rest of the Lightning application and the Salesforce platform. [UX Designer Certification Prep: Salesforce Design System],Lightning Design System Website Exhaust the list of available base Lightning components in the Component Library. The base Lightning components are a set of pre-built UI components that you can use to create custom Lightning components. The base Lightning components are built with the SLDS and provide the functionality and interactivity that you need for common UI elements, such as buttons, icons, forms, tables, charts, and more. The base Lightning components also handle the accessibility, security, and performance aspects for you, so you don't have to worry about them. The Component Library is a reference guide that provides documentation and examples for the base Lightning components, as well as other Lightning web components and Aura components. The Component Library can help you explore the list of available base Lightning components and see how they work and how to use them. The Component Library can also help you avoid reinventing the wheel and save time and effort by using the base Lightning components as much as possible, and only creating custom Lightning components when there is no suitable base Lightning component for your requirement. [UX Designer Certification Prep: User Testing and Evaluation],Developer Center's Lightning Component Library Prioritizing Aura markup even if there is a Lightning Web Component (LWC) available, and creating HTML markup and linking the SLDS stylesheet via static resource are not best practices that should be considered when using a custom Lightning component to fulfill a specific business requirement. These practices can lead to suboptimal performance, maintainability, and compatibility issues for the custom Lightning component. Aura markup is the older syntax for creating Aura components, which are the predecessor of Lightning web components. Lightning web components are the newer and faster way of creating custom UI components for Lightning applications, using modern web standards and best practices. Lightning web components also have better interoperability and compatibility with Aura components and other web components, as well as with the base Lightning components and the SLDS. Therefore, it is recommended to use Lightning web components over Aura components whenever possible, and to use LWC markup instead of Aura markup for creating custom Lightning components. [UX Designer Certification Prep: User Testing and Evaluation],Lightning Web Components Developer Guide Creating HTML markup and linking the SLDS stylesheet via static resource is also not a recommended practice for creating custom Lightning components, because it can create unnecessary complexity and duplication for the custom Lightning component. A static resource is a file or a collection of files that can be referenced by a Lightning component, such as images, style sheets, JavaScript libraries, or fonts. However, linking the SLDS stylesheet via static resource means that you have to manually download and upload the SLDS files to your org, and update them whenever there is a new version of the SLDS. This can create maintenance and compatibility issues for the custom Lightning component, as
NEW QUESTION # 39
Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points:
* Shipment records that belong to their teams can be seen by other users.
* Shipment amount should be visible only by managers, but sales reps are able to view it.Which two features did the development team miss that is causing the problems?
Choose 2 answers.
Answer: B,C
Explanation:
The development team missed two features that are causing the problems:
TheWith Sharingkeyword in Apex classes to enforce sharing rules evaluation. This keyword allows the Apex class to run in the context of the current user and respect the organization's sharing rules. Without this keyword, the Apex class runs in system mode and ignores the sharing rules, which can result in unauthorized access to records that belong to other users .
TheisAccessible()method in Apex classes to check field accessibility. This method returns true if the current user has read access to the specified field, and false otherwise. Without this method, the Apex class does not check the field-level security settings and can display fields that should be hidden from the user, such as the shipment amount .
1: Using the with sharing or without sharing Keywords
2: Enforcing Sharing Rules in Apex
3: Schema.DescribeFieldResult Class
4: Enforcing CRUD and FLS
NEW QUESTION # 40
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