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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Creating and managing action maps
- Setup and configuration basics
- Optimization and continuous improvement
Topic 2: AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- AI architecture and integration within Genesys Cloud CX
Topic 3: Predictive Routing (GPR) Implementation40%- Testing, validation, and deployment
- Performance monitoring and reporting
- Configuration and setup of GPR
- Getting started and prerequisites
- Data preparation and model training

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q40-Q45):

NEW QUESTION # 40
Which platform component is used to configure digital messaging for GPE in Genesys Cloud?
Response:

Answer: A


NEW QUESTION # 41
Which of the following is NOT a valid action in a GPE Action Map?
Response:

Answer: D


NEW QUESTION # 42
Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:

Answer: C


NEW QUESTION # 43
Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 44
Genesys Cloud manages customer journeys using separate platforms for Digital and Voice channels.
(True/False)
Response:

Answer: A


NEW QUESTION # 45
......

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