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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems31%- Other operating systems
  • 1. Linux fundamentals
    • 2. macOS basics
      - Windows OS installation, configuration, and management
      • 1. Command-line tools (basic administration)
        • 2. Windows tools and utilities
          Topic 2: Operational Procedures22%- Safety and environmental procedures
          • 1. E-waste handling
            • 2. Safety and compliance
              - Professionalism and communication
              • 1. Customer service best practices
                • 2. Documentation procedures
                  Topic 3: Software Troubleshooting22%- Common OS issues
                  • 1. Application crashes and errors
                    • 2. Boot issues and recovery
                      - Device and application troubleshooting
                      • 1. Performance optimization
                        • 2. Peripheral issues
                          Topic 4: Security25%- Security practices
                          • 1. Authentication and access control
                            • 2. Wireless security and encryption
                              - Threats and vulnerabilities
                              • 1. Malware types
                                • 2. Social engineering attacks

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                                  CompTIA A+ Certification Exam: Core 2 Sample Questions (Q220-Q225):

                                  NEW QUESTION # 220
                                  Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?

                                  Answer: D

                                  Explanation:
                                  Standard operating procedures (SOPs) define consistent, step-by-step guidelines that technicians must follow - such as capturing user contact details, asset tags, and detailed issue descriptions on every ticket. Implementing SOPs ensures thorough and uniform documentation across all calls.


                                  NEW QUESTION # 221
                                  A technician is unable to join a computer to the Windows domain. However, the computer can ping the domain controller by IP address. Which of the following is the most likely reason?

                                  Answer: C

                                  Explanation:
                                  If the PC can ping the domain controller by IP, basic connectivity exists. Domain join, however, depends heavily on name resolution (finding the domain and locating domain services), so incorrect DNS is the most likely cause. Mike Meyers explains a key diagnostic pattern: when you ping a URL/name and get "could not find host," the system "can't get an IP address for that Web site," which "points to a DNS failure." This same logic applies to domains: if the client can reach the DC by IP but can't properly resolve domain names
                                  /services, the join fails.
                                  Quentin Docter reinforces that one of the "key things" for TCP/IP to work effectively is that "a hostname must resolve to an IP address-an action usually performed by a DNS server," and he highlights nslookup as a tool to verify DNS server entries.
                                  Firewall issues could block some traffic, but the clue "ping by IP works" points away from total network blockage. IPv6 enabled is normal, and "not connected" contradicts successful ping. Therefore, DNS settings are incorrect (A).


                                  NEW QUESTION # 222
                                  A business is hiring a remote employee and must provide the employee with graphical interface access to the in-house Linux servers. Which of the following should the business use for this process?

                                  Answer: B

                                  Explanation:
                                  VNC provides remote graphical desktop access, allowing a user to interact with a Linux system's GUI over the network, which meets the requirement for graphical interface access.


                                  NEW QUESTION # 223
                                  A user needs to download some files from a vendor website. Downloading the specific file type is blocked when using the Microsoft Edge web browser. A technician determines that the files the user wants to download are safe. Which of the following should the technician configure to allow these files to be downloaded?

                                  Answer: B

                                  Explanation:
                                  Microsoft Edge uses SmartScreen to block potentially unsafe downloads. If a known safe file type is being blocked, configuring or adjusting SmartScreen settings allows the download to proceed while maintaining browser-based security controls.


                                  NEW QUESTION # 224
                                  A user reports that the time on their computer does not match the time on their VoIP phone.
                                  What should a technician do?

                                  Answer: D


                                  NEW QUESTION # 225
                                  ......

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