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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Topic 1: High-velocity IT Concepts- High-velocity nature of digital enterprises
  • 1. Digital transformation drivers
    • 2. Digital organization characteristics
      - ITIL guiding principles in high-velocity environments
      • 1. Start where you are
        • 2. Progress iteratively with feedback
          • 3. Focus on value
            Topic 2: Digital Product Lifecycle- Release and operations
            • 1. Resilient operations
              • 2. Continuous delivery and deployment
                - Design and development
                • 1. DevOps integration
                  • 2. Agile and Lean delivery practices
                    Topic 3: High-velocity IT practices and techniques- Resilient and secure systems
                    • 1. Security by design
                      • 2. Risk management
                        - Automation and advanced technology
                        • 1. AI and machine learning support
                          • 2. Cloud computing and automation
                            Topic 4: ITIL practices in high-velocity environments- Service management practices
                            • 1. Incident management
                              • 2. Change enablement
                                • 3. Deployment management

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                                  Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q11-Q16):

                                  NEW QUESTION # 11
                                  An organization with limited resources has a sales team that would like a new service to make it easier to manage customer information. There is also a finance team that wants to consolidate the organization's services to improve efficiency. One of the business units wants to introduce a new product line. Which is the BEST way for the organization to manage this situation?

                                  Answer:

                                  Explanation:
                                  Use the capabilities of the &#39;portfolio management&#39; practice to prioritize the initiatives in line with the organization&#39;s objectives


                                  NEW QUESTION # 12
                                  What is the BEST way of demonstrating that user feedback is
                                  taken seriously, and is appropriately acted upon, in order to encourage more feedback in future?

                                  Answer:

                                  Explanation:
                                  Regularly provide updates about service improvements made as a result of user feedback


                                  NEW QUESTION # 13
                                  Resource constraints have slowed an organization's efforts to expand into new markets.
                                  Which practice would recommend eliminating products and services that are not enabling value, so that the required resources can be made available?

                                  Answer: B


                                  NEW QUESTION # 14
                                  An organization has recently made improvements to how users request new phones, track their arrival, and get help setting the phone up.
                                  Which practice has been most affected by these improvements?

                                  Answer: C


                                  NEW QUESTION # 15
                                  A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
                                  Which is the BEST thing the service provider can do about this?

                                  Answer: A


                                  NEW QUESTION # 16
                                  ......

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