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The Salesforce Certified-Business-Analyst exam consists of 60 multiple-choice questions and must be completed within 105 minutes. The passing score for Certified-Business-Analyst exam is 63%, and candidates can take the exam up to three times before they are required to wait for 90 days before taking it again. Certified-Business-Analyst Exam is available in English, Spanish, French, German, Japanese, and Portuguese.

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Business analysis on the Salesforce platform is a focus area that has gained significant importance in recent times. By using Salesforce, businesses can consolidate their customer data, manage customer relationships, streamline their communication channels, and leverage other potential benefits. The SCBA credential provides professionals with the means to learn Salesforce’s unique features and tools, and demonstrate their knowledge and ability to make informed decisions and recommendations.

Salesforce Certified Business Analyst exam covers a range of topics related to Salesforce, including data modeling, business process automation, and analytics. Certified-Business-Analyst Exam also covers areas such as CRM fundamentals, sales and service cloud, and security and access. Passing the exam requires a deep understanding of these topics and the ability to apply this knowledge in practical situations.

Salesforce Certified Business Analyst Exam Sample Questions (Q240-Q245):

NEW QUESTION # 240
The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?

Answer: C


NEW QUESTION # 241
The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment. The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?

Answer: B


NEW QUESTION # 242
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?

Answer: C


NEW QUESTION # 243
Which users will be able to reset a Single Sign-On user Password?

Answer: C

Explanation:
Explanation
Only the Admin can reset a Single Sign-On user password because they have the Manage Users permission.
The SSO Manager, users above the SSO user in the role hierarchy, and users with the right permission sets cannot reset a Single Sign-On user password unless they also have the Manage Users permission. References:
https://help.salesforce.com/s/articleView?id=sf.users_password_reset.htm&type=5


NEW QUESTION # 244
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?

Answer: A

Explanation:
Explanation
A functional requirement specification is a statement that describes what a product or service must do or provide to meet user needs or business objectives. It should be clear, concise, testable, and measurable. The option B is an example of a functional requirement specification because it describes what the portal should do (allow for partners to upload monthly sales reports) without specifying how it should do it or why it should do it. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requirement


NEW QUESTION # 245
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