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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Four Dimensions of Service Management	- Information and technology - Partners and suppliers - Value streams and processes - Organizations and people
Topic 2: ITIL Service Value System (SVS)	- Guiding principles - Service value chain - Opportunity, demand, and value - Continual improvement - Governance
Topic 3: Key Concepts of Service Management	- Value and value co-creation - Organizations, service providers, service consumers - Products and services relationship
Topic 4: ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement)

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EXIN ITIL 4 Foundation Sample Questions (Q230-Q235):

NEW QUESTION # 230
What describes the steps needed to create and deliver a specific service to a consumer?

A. Service level management
B. A value stream
C. Practices
D. Service management

Answer: B

NEW QUESTION # 231
What varies in size and complexity, and uses functions to achieve its objectives?

A. A risk
B. An outcome
C. A practice
D. An organization

Answer: D

NEW QUESTION # 232
What is defined as a cause, or potential cause, of one or more incidents?

A. Change
B. Known error
C. Event
D. Problem

Answer: D

NEW QUESTION # 233
What type of charge is often used for resolving incidents or implementing security patches?

A. Standard change
B. Change model
C. Emergency change
D. Normal change

Answer: C

NEW QUESTION # 234
Which describes an unresolved problem which has been already analysed?

A. A risk
B. A known error
C. A workaround
D. An incident

Answer: B

NEW QUESTION # 235
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