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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security | 25% | - Threats and vulnerabilities
|
| Topic 2: Operational Procedures | 22% | - Professionalism and communication
|
| Topic 3: Software Troubleshooting | 22% | - Common OS issues
|
| Topic 4: Operating Systems | 31% | - Other operating systems
|
>> 220-1202 Latest Practice Materials <<
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NEW QUESTION # 179
A user reports that after a recent software deployment to upgrade the Testing application, they can no longer use it. However, other employees can successfully use the Testing program.
INSTRUCTIONS
Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:
First command to resolve the issue
Second command to resolve the issue
Answer:
Explanation:
Explanation:
1st CLI Resolution
copy " C:\Program Files\Testing\msvcp100.dll " " User-PC02\C$\Windows\System32 " /v /y
2nd CLI Resolution
regsvr32 msvcp100.dll
Why These Are the Correct Choices (Exam Logic)
Why the COPY command is first
The error explicitly states MSVCP100.dll is missing
Other users can run the app # the DLL exists on another system
The fastest, least disruptive fix (preferred by CompTIA) is to:
Copy the known-good DLL into C:\Windows\System32
The /v switch verifies the copy, and /y suppresses prompts - both are enterprise-safe defaults This restores the missing runtime dependency immediately.
Why REGSVR32 is second
After copying a DLL, Windows may not recognize or properly load it
regsvr32 registers the DLL with the operating system
This ensures:
The Testing application can properly call the runtime library
The fix persists after reboot
NEW QUESTION # 180
A technician is setting up a Windows server to allow remote desktop connections for multiple users. Which of the following should the technician configure on the workstation?
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
To allow Remote Desktop Protocol (RDP) access, the firewall must be configured to allow inbound connections on TCP port 3389. If the Windows Firewall blocks RDP, users will not be able to connect remotely even if the feature is enabled in system settings.
B: Computer Management allows configuration of services and local users, but not network access.
C: User Accounts is for account setup and control, but enabling remote access requires firewall configuration.
D: Ease of Access is unrelated to remote connectivity-it's for accessibility features.
Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast security measures and firewall settings.
Study Guide Section: Enabling and securing RDP via firewall settings
NEW QUESTION # 181
A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
When a technician exhausts all troubleshooting steps within their knowledge and the issue remains unresolved, the best practice is to escalate the issue to a higher-level technician or team. Additionally, the technician should clearly communicate the next steps to the customer to maintain transparency and reduce frustration. This ensures continuity of support and upholds customer satisfaction.
B: Dismissing the customer is unprofessional and violates proper customer service protocols.
C: Interrupting the customer and providing excuses escalates the tension and is inappropriate.
D: Continuing to ask questions without new troubleshooting steps wastes time and increases frustration.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information.
Study Guide Section: Customer service best practices - escalation and communication
NEW QUESTION # 182
An international traveler is concerned about others accessing the contents of their smartphone if it is lost or stolen. The traveler has enabled biometrics. Which of the following additional security measures further reduces the risk of unauthorized data access?
Answer: D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Device encryptionensures that even if someone bypasses biometrics or has physical access to the phone, they cannot read the stored data without the encryption key.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"Encryption is the most effective way to protect data at rest. Even if the device is lost or stolen, encryption ensures the data remains inaccessible without the correct key or passcode."
NEW QUESTION # 183
A Microsoft OS laptop user frequently forgets their password. Which alternative login method should a technician enable?
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Windows Helloallows biometric and PIN-based login, which are easier and more user-friendly than passwords.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"Windows Hello supports biometric authentication and PINs, providing easier and secure access especially for users who have trouble remembering passwords."
NEW QUESTION # 184
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