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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist – Platform Analytics |
| Exam Number: | CIS-PA |
| Exam Format: | Multiple select, Multiple choice, Proctored online exam |
| Real Exam Qty: | Approximately 60 |
| Exam Duration: | 90 minutes |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist – Performance Analytics |
| Passing Score: | 70% |
| Certificate Validity Period: | Requires ongoing maintenance via ServiceNow certification delta exams (periodic renewal) |
| Available Languages: | English |
| Exam Price: | USD 300 |
| Recommended Training: | ServiceNow Performance Analytics Training (Now Learning) |
| Exam Registration: | ServiceNow Certification Portal Now Learning (Training & Exam Registration) |
| Sample Questions: | ServiceNow CIS-PA Sample Questions |
| Exam Way: | Online proctored exam delivered via ServiceNow-approved proctoring platform (e.g., Kryterion Webassessor) |
| Pre Condition: | ServiceNow Certified System Administrator (CSA) or equivalent platform experience is recommended |
| Official Syllabus URL: | https://www.servicenow.com/services/certification.html |
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In addition to our ServiceNow CIS-PA exam questions, we also offer a ServiceNow Practice Test engine. This engine contains real CIS-PA practice questions designed to help you get familiar with the actual CIS-PA Exam Pattern. Our Certified Implementation Specialist - Platform Analytics exam practice test engine will help you gauge your progress, identify areas of weakness, and master the material.
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NEW QUESTION # 21
What specifies thebase table and fieldused to uniquely identify elements in aBreakdown Source?
Answer: D
Explanation:
A Breakdown Source relies on theFacts tableand aunique identifier field (typically the Sys ID)to define how breakdown elements are generated and linked to indicator scores. The Facts table specifies where the breakdown data originates, while the Sys ID field uniquely identifies each breakdown element.
Related list conditions and labels do not define uniqueness. Indicator configuration and targets are unrelated to breakdown structure. Manual indicators and scoresheets are not involved in breakdown sourcing.
ServiceNow documentation clearly states that the Facts table and unique identifier are foundational to Breakdown Source configuration, making option B the correct answer.
NEW QUESTION # 22
When sharing a Dashboard, who can be granted Dashboard access?
Answer: D
Explanation:
In Platform Analytics, dashboards are shared through the dashboardShareaction. In theShare Dashboard dialog, theGrant access tofield explicitly allows you to enterone or more users, groups, or rolesto share the dashboard with. This sharing controls whether recipients canviewthe dashboard oreditit, depending on whether you add them as a viewer or editor. Sharing can also optionally allow recipients to manage (add/edit
/remove) sharing permissions if that option is enabled. ServiceNow further notes that only certain privileged roles (such asadmin, dashboard_admin, pa_admin, or pa_power_user) can see roles in the sharing panel in some configurations, and sharing with roles may require read access to theRoles [sys_user_role]table. This means access can be granted at the individual level (user), team level (group), or permission level (role), making "user, group, or role" the correct and complete choice.
NEW QUESTION # 23
When creating a breakdown on the age of a task, which table can be used as the Facts table of the Breakdown Source?
Answer: D
Explanation:
When creating a breakdown based on theage of a task, the correctFacts tablefor the Breakdown Source is Bucket [pa_buckets]. In Platform Analytics, age-based breakdowns (such as 0-5 days, 6-10 days, etc.) are not derived directly from the Task table. Instead, they usebucketed data, which is generated bybucket groups during data collection.
Thepa_bucketstable stores the calculated bucket values for records at collection time, making it the authoritative facts table for age, duration, and numeric range breakdowns. Bucket Groups define how values are grouped, while the Bucket table stores the actual bucket assignments used in analytics. The Task table itself cannot be used as the facts table for age breakdowns because Platform Analytics requires pre- aggregated, time-aware bucket data to ensure historical accuracy. The Choice table is only used for choice list values and is unrelated to numeric or age-based breakdowns. ServiceNow documentation clearly states that bucket-based breakdowns must reference thepa_bucketstable to function correctly and produce accurate time series analytics.
NEW QUESTION # 24
What happens when you select a predefined filter condition in the data source selection screen?
Answer: D
Explanation:
When a predefined filter condition is selected during data source configuration, Platform Analytics applies the filter immediately and displays it in the Conditions section, where it can be reviewed, modified, or extended.
This allows administrators to start with a standard filter and refine it to meet specific analytics requirements.
The filter is not automatically saved for future use, nor does it automatically select the data source without user confirmation. ServiceNow documentation clarifies that predefined filters act as starting templates, not locked or persistent filters. Administrators retain full control to adjust conditions before saving the indicator or data source. Therefore, option D accurately describes the behavior.
NEW QUESTION # 25
What is an example of how Platform Analytics can help achieve the goal of reducing IT spending by 10%?
Answer: C
Explanation:
Platform Analytics helps reduce IT spending by enablingcost visibility, trend analysis, and optimization insights. Breaking downincident resolution costsallows organizations to identify high-cost incident categories, inefficient processes, or teams with unusually long resolution times. By correlating cost data with performance indicators, leaders can make data-driven decisions to streamline workflows, reduce rework, and optimize resource allocation.
User satisfaction surveys (option A) provide qualitative feedback but do not directly measure or reduce costs.
Importing asset cost reports (option B) is a reporting or data integration activity, not an analytics-driven optimization approach. Automating password resets (option D) is an operational improvement but does not directly leverage Platform Analytics capabilities. ServiceNow documentation emphasizes that Platform Analytics supportsstrategic objectivessuch as cost reduction by revealing inefficiencies through indicators, breakdowns, and historical trend analysis-making option C the correct answer.
NEW QUESTION # 26
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