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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Evaluate Business Needs | 11% | - Classify data sensitivity level - Identify functional and non-functional integration requirements - Identify CRM success factors and regulatory impacts |
| Topic 2: Build Integration Solutions | 23% | - Implement integration components and logic - Handle errors and exceptions - Apply security and governance measures |
| Topic 3: Design Integration Solutions | 28% | - Select appropriate integration patterns - Choose API types and communication protocols - Design solution components and architectures |
| Topic 4: Evaluate the Current System Landscape | 8% | - Evaluate authentication and authorization requirements - Identify system landscape, standards, limitations and protocols - Analyze constraints and pain points of existing systems |
| Topic 5: Translate Needs to Integration Requirements | 22% | - Inventory systems and integration patterns - Evaluate system and process constraints - Determine security and performance requirements |
| Topic 6: Maintain and Monitor Integrations | 8% | - Troubleshoot and debug issues - Update and optimize integrations - Monitor performance and availability |
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NEW QUESTION # 54
A large enterprise customer with the following system landscape is planning to implement Salesforce Sales Cloud.
The following business processes need to be supported in Salesforce:
1. Sales Consultants should be able to have access to current inventory.
2. Enterprise Resource Planning System(ERP) is the system of record for pricing information.
3. Quotes should be generated in Salesforce with pricing from ERP.
4. Sales Management uses a Enterprise Business Intelligence (BI) toolto view Sales dashboards.
5. Master Data Management (MDM) is the system of record for customers and prospects.
6. Invoices should be accessible in Salesforce.
Which systems in the landscape should the Integration Consultant consider to be integrated with Salesforce to support the business requirements?
Answer: B
NEW QUESTION # 55
A large enterprise customer is implementing Salesforce. Current systems include ERP for invoicing
/fulfillment and a Marketing solution for email. Associates need to view and log interactions in Salesforce.
Which system should be the system of record for customers and prospects?
Answer: A
Explanation:
To achieve a "Customer 360" view where sales and service associates have the context needed for daily interactions, Salesforce is the logical System of Record (SoR) for customer and prospect engagement.
While the ERP remains the master for financial transactions (invoices) and the Marketing tool masters campaign analytics, Salesforce should house the core "Golden Record" of the customer. This is achieved by integrating relevant data from the ERP (order status, invoice history) and Marketing (lead source, email engagement) into Salesforce. This strategy (Option A) empowers associates to log interactions and view history in one place, fulfilling the primary goal of the CRM implementation while avoiding the complexity of a new custom database (Option B) or trying to force prospect-level engagement data into a rigid ERP (Option C).
NEW QUESTION # 56
Northern Trail Outfitters has had an increase in requests from other business units to integrate opportunity information with other systems from Salesforce. The developers have started writing asynchronous @future callouts directly into the target systems. The CIO is concerned about the viability of this approach and scaling for future growth. What should be done to mitigate the CIO's concerns?
Answer: C
Explanation:
The CIO's concern regarding "viability" and "scaling" is rooted in the risks associated with tightly coupled, point-to-point integrations. Using @future methods for direct callouts creates a "spaghetti" architecture where Salesforce must manage the specific endpoints, authentication, and error logic for every external system.
The architect should recommend implementing an Enterprise Service Bus (ESB). An ESB acts as a centralized middleware layer that provides mediation, routing, and orchestration. By moving the integration logic to an ESB, Salesforce only needs to send a single message to the bus. The ESB then takes responsibility for delivering that data to multiple business units and external systems. This decouples Salesforce from the downstream systems; if a target system changes its API or is replaced, only the ESB configuration needs to be updated, not the Salesforce Apex code.
While External Services (Option A) provide a low-code way to call APIs, they still represent point-to-point connections and do not solve the broader orchestration and scaling challenges. ETL tools (Option C) are designed for bulk data movement and would not satisfy the need for the near real-time updates that the existing callout logic likely supports. An ESB provides the "quality of service" features-such as guaranteed delivery, retries, and protocol transformation-that are necessary for a growing enterprise to maintain a stable and scalable integration landscape.
NEW QUESTION # 57
A Salesforce customer is planning to roll out Salesforce for all their Sales and Service staff.
Senior Management has requested that monitoring is to be in pla for Operations to notify any degradation in Salesforce performance.
How should an integration consultant implement monitoring?
Answer: B
Explanation:
Explanation
The integration consultant should implement monitoring by identifying critical business processes and establishing automation to monitor performance against established benchmarks. This approach can help detect and diagnose any degradation in Salesforce performance, such as slow response time, high error rate, or low availability. The automation can use various tools and methods, such as platform events, event monitoring, health check, or third-party monitoring services123 References: Proactive Monitoring - Salesforce.com, 17 Free Ways to Monitor Your Salesforce Org | Salesforce Ben, Measure Lightning Experience Performance and Experienced ... - Trailhead
NEW QUESTION # 58
Northern Trail Outfitters uses a custom Java application to display code coverage and test results for all of their enterprise applicationsand is planning to include Salesforce as well.
Which Salesforce API should an Integration Architect use tomeet the requirement?
Answer: A
Explanation:
Option D is correct because Tooling API is the Salesforce API that can be used to retrieve code coverage and test results for Apex classes and triggers. Tooling API provides REST and SOAP interfaces to access metadata about code, execute tests, and get test results12 Option A is incorrect because SOAP API is a Salesforce API that can be used to create, retrieve, update, or delete records, but not to get code coverage and test results. SOAP API uses a WSDL file to define the parameters for accessing data through the API3 Option B is incorrect because Analytics REST API is a Salesforce API that can be used to access data from reports and dashboards, but not from code coverage and test results. Analytics RESTAPI provides a programmatic way to interact with analyticsfeatures such as lenses, datasets, and dashboards4 Option C is incorrect because Metadata API is a Salesforce API that can be used to retrieve, deploy, create, update, or delete customization information, such as custom object definitions and page layouts, but not code coverage and test results. Metadata API is mainlyused for development tools or backup tools5 References: 1: Introducing Tooling API 2: Tooling API Examples 3: SOAP API Developer Guide 4:
Analytics REST API Developer Guide 5: Metadata API Developer Guide
NEW QUESTION # 59
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