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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 2: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 3: Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes
Topic 4: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Topic 5: Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control
Topic 6: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q20-Q25):

NEW QUESTION # 20
Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. also synchronizes userIDs and passwords between DCS and Engagement Cloud
B. is real time
C. is required for every DCS instance
D. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

Answer: B,C

NEW QUESTION # 21
Select three correct limits and restrictions when importing data from a file.

A. By default, the import starts immediately after it is activated.
B. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D. Both create and update operations are available for imported records.
E. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Answer: A,C,D

NEW QUESTION # 22
Which four actions does the REST API for Service Requests (SRs) allow?

A. Update SR milestone
B. Create SR
C. Update SR assignee
D. Delete SR by SR number
E. Delete SR by SR title

Answer: A,B,C,D

NEW QUESTION # 23
Which two keyboard shortcuts can be modified?

A. Cancel
B. Create Service Request
C. OK
D. Save and Close
E. Save and Continue

Answer: B,C

NEW QUESTION # 24
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. system administrator approval
B. nothing (DCS applications are always available to all users.)
C. a single "publish" action to complete the task
D. moving the application to Staging and subsequently to Production status

Answer: B,D

NEW QUESTION # 25
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