ITIL-4-CDS시험문제모음덤프문제ITIL 4 Specialist: Create, Deliver and Support기출자료

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Topic 1: ITSM Practices in Create, Deliver and Support- Service Desk
  • 1. User support and communication channels
    - Incident Management
    • 1. Incident lifecycle and resolution
      - Change Enablement
      • 1. Change control and risk assessment
        - Service Level Management
        • 1. SLAs and service expectations
          - Problem Management
          • 1. Root cause analysis and prevention
            Topic 2: Organizational Structure and Service Value System- Service value chain integration
            • 1. Design and transition considerations
              • 2. Plan, improve, engage activities
                - ITIL Service Value System (SVS)
                • 1. Governance and value co-creation concepts
                  • 2. Guiding principles application
                    Topic 3: Value Streams and Service Delivery- Value stream mapping
                    • 1. Incident-to-resolution value streams
                      • 2. Design-to-transition value streams
                        - Workflow optimization
                        • 1. Eliminating waste in processes
                          • 2. Lean principles in service delivery
                            Topic 4: Service Performance and Measurement- Continual improvement
                            • 1. Feedback loops and reporting
                              • 2. Improvement models and practices
                                - Metrics and KPIs
                                • 1. Performance indicators alignment
                                  • 2. Service level metrics
                                    Topic 5: Team Collaboration and Shift-Left Approach- Shift-left principles
                                    • 1. Early resolution of incidents
                                      • 2. Knowledge management empowerment
                                        - Collaborative practices
                                        • 1. Agile and DevOps integration
                                          • 2. Cross-functional teamwork

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                                            ITIL-4-CDS최신 시험 최신 덤프자료 & ITIL-4-CDS인증덤프공부문제

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                                            최신 Peoplecert Certification ITIL-4-CDS 무료샘플문제 (Q42-Q47):

                                            질문 # 42
                                            A manager is working with a diverse team from various cultural backgrounds. What should the manager prioritize to enhance team effectiveness and manage cultural differences effectively?

                                            정답：B


                                            질문 # 43
                                            A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?

                                            정답：D


                                            질문 # 44
                                            Which is an example of a divisional organizational structure?

                                            정답：C


                                            질문 # 45
                                            Which is a reason why an organization should create competency profiles for each role?

                                            정답：C


                                            질문 # 46
                                            An internal service provider of a charity foundation wants to ensure that all queries coming from users and customers are processed within the agreed time. Records show that the flow of incoming queries is uneven; the teams processing the queries may be overwhelmed one day and have idle capacity on another. What is the BEST way for the service provider to ensure timely processing of all queries?

                                            정답：A


                                            질문 # 47
                                            ......

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