Reliable ITIL-5-Foundation training materials bring you the best ITIL-5-Foundation guide exam: ITIL Foundation (Version 5)

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ITIL ITIL-5-Foundation Prüfungsplan:

ThemaEinzelheiten
Thema 1
  • ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.
Thema 2
  • Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Thema 3
  • ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.
Thema 4
  • Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
Thema 5
  • Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Thema 6
  • The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.
Thema 7
  • Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.
Thema 8
  • The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
Thema 9
  • The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.

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ITIL-5-Foundation Exam & ITIL-5-Foundation Vorbereitung

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ITIL Foundation (Version 5) ITIL-5-Foundation Prüfungsfragen mit Lösungen (Q70-Q75):

70. Frage
Which is NOT one of the four categories of service level metrics?

Antwort: D

Begründung:
The correct answer is D. ITIL Version 5 explains that a service level is a set of metrics that define expected or achieved service quality. Service level metrics fall into four categories: utility, warranty, sustainability, and experience. Utility describes the functionality offered by a product or service to meet a particular need; it is often summarized as "what the service does" and helps determine whether the service is fit for purpose.
Warranty is the assurance that a product or service will meet agreed requirements; it is often summarized as
"how the service performs" and helps determine whether the service is fit for use. Sustainability is the assurance that the product or service meets and will continue to meet environmental, social, and economic requirements. Experience refers to functional and emotional interactions with the service and provider as perceived by users or customers. Governance is important in ITIL, but it is not one of the four service level metric categories.


71. Frage
A printer is delivered to a customer, while ongoing maintenance and support are provided by the supplier.
Which combination of service interactions is shown in this situation?

Antwort: B

Begründung:
This situation shows transfer of goods and service actions, so option C is correct. The printer being delivered to the customer is an example of transfer of goods because a physical item is provided to the consumer. The ongoing maintenance and support are service actions because they involve activities carried out by the supplier to help the customer use the printer successfully and maintain service performance. Access to resources would apply if the customer were mainly using provider-owned resources under agreed terms, such as software access or shared infrastructure. A service journey is broader and refers to the end-to-end experience across interactions. ITIL identifies these interaction patterns to help organizations understand how value is co-created in different service relationships. In this case, both a physical transfer and ongoing provider activity are clearly present.


72. Frage
Which of the following is an example of a service action ?

Antwort: C

Begründung:
The correct answer is D. In ITIL Version 5, service provision includes several elements: managing the provider's resources configured to deliver the service, ensuring access to those resources for users, fulfilling the agreed service actions, managing service levels, and continual improvement. Service actions are therefore activities performed by the service provider, or jointly with the consumer, as part of the agreed service delivery. A digital learning platform conducting a live online training session is a clear example because the provider is actively performing an agreed action for users. Option A is better described as providing access to a provider's resources, not a service action. Option B describes service consumption by the user, not an action performed by the service provider. Option C is the supply of goods, because a physical hardware token is delivered to the customer. ITIL recognizes that service provision may include supply of goods, but that is not the same as a service action.


73. Frage
The purpose of the "deliver" activity is to:

Antwort: A

Begründung:
The correct answer is D. In the ITIL Product and Service Lifecycle, the "deliver" activity is concerned with providing services to users and customers and managing their onboarding and offboarding. Delivery focuses on ensuring that users can access and consume the agreed services, that service levels are managed, and that service interactions support value creation. Option A is incorrect because aligning products and service offerings with organizational strategy is the purpose of the "discover" activity. Option B is incorrect because developing, integrating, and testing digital products is the purpose of the "build" activity. Option C is incorrect because resolving incidents and performing disaster recovery procedures is the purpose of the
"support" activity. The deliver activity is therefore the lifecycle activity most directly concerned with ongoing service provision to consumers, including user onboarding and offboarding, service level fulfilment, and enabling service consumption in line with agreements and expectations.


74. Frage
Which activity focuses on securing and allocating necessary resources efficiently?

Antwort: D

Begründung:
ITIL Version 5 states that the purpose of the "acquire" activity is "to secure and allocate necessary resources efficiently, ensuring the sustainability and scalability of products and services." This wording directly supports option A and makes it the correct answer. The same section explains that acquire covers identifying, selecting, onboarding, and managing suppliers when resources or services are sourced externally, and it can also include reallocating internal technology resources to where they are needed most. This confirms that acquire is the lifecycle activity focused on resource availability, sourcing choices, procurement, and communication of resource or service availability. By contrast, build is about developing, integrating, and testing digital products; discover is about keeping product capabilities and service offerings aligned with consumer needs and strategy; and deliver is about providing services to users and maintaining service quality.
Since the question asks specifically about securing and allocating resources efficiently, the exact lifecycle activity named in ITIL 5 is acquire. That match is direct and explicit in the Foundation text, so A is the fully verified answer.


75. Frage
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