Certified-Business-Analyst英語版、Certified-Business-Analyst技術内容

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Solution Assessment and Validation- Solution evaluation
  • 1. Assess alignment with business needs
    • 2. Validate solution requirements
      - Testing and feedback
      • 1. Feedback incorporation
        • 2. User acceptance testing support
          Customer and Business Analysis- Business process understanding
          • 1. Analyze current business processes
            • 2. Identify process gaps and inefficiencies
              - Stakeholder identification and engagement
              • 1. Elicit business needs from stakeholders
                • 2. Identify key stakeholders and their roles
                  Requirements Gathering and User Stories- User stories and acceptance criteria
                  • 1. Writing effective user stories
                    • 2. Defining acceptance criteria
                      - Requirements elicitation techniques
                      • 1. Document analysis
                        • 2. Workshops and interviews
                          Agile Methodology in Business Analysis- Backlog and sprint participation
                          • 1. Supporting sprint planning
                            • 2. Prioritizing backlog items
                              - Agile principles
                              • 1. Iterative development concepts
                                • 2. Collaboration in agile teams

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                                  Salesforce Certified Business Analyst Exam 認定 Certified-Business-Analyst 試験問題 (Q184-Q189):

                                  質問 # 184
                                  The project manager for Universal Container tells the business analyst (BA) that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing.
                                  How should the BA respond to the feedback effectively?

                                  正解：C

                                  解説：
                                  This answer states that asking for specific examples to review is how the BA should respond to feedback from UC's project manager who tells the BA that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing. Asking for specific examples to review means that the BA requests the project manager or the developers to provide concrete instances or scenarios of where and how the acceptance criteria for the Sales Cloud user stories are confusing, such as ambiguous, inconsistent, or incomplete acceptance criteria. Asking for specific examples to review is how the BA should respond to feedback from UC's project manager because it helps the BA to clarify and verify the feedback, and to revise and update the acceptance criteria accordingly. References: https://trailhead.
                                  salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement- skills


                                  質問 # 185
                                  Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

                                  The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
                                  The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
                                  Which work items should the BA prioritize with the remaining 16 hours of development capacity?
                                  US-4008 and US-4009

                                  正解：A


                                  質問 # 186
                                  The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
                                  What should the BA evaluate to understand the understand the risk level of the user stories?

                                  正解：B

                                  解説：
                                  Explanation
                                  A business analyst should evaluate the technical, operational, and regulatory impact of the user stories to understand the risk level of the Salesforce Field Service implementation. Technical impact refers to the complexity and feasibility of implementing the user stories with Salesforce technology. Operational impact refers to the effect of the user stories on the existing business processes and workflows. Regulatory impact refers to the compliance of the user stories with the applicable laws and regulations.
                                  References:
                                  https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/ev
                                  https://trailhead.salesforce.com/en/content/learn/modules/salesforce-field-service-lightning-basics


                                  質問 # 187
                                  A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud.
                                  What should the BA do to help prevent gaps from being discovered after go live?

                                  正解：C

                                  解説：
                                  The business analyst should write test scripts that reflect real life and cover the requirements to help prevent gaps from being discovered after go live. Test scripts are step-by-step instructions on how to execute a test scenario on a specific user or level of access using expected inputs and outputs. Test scripts should reflect real life situations that users may encounter when using the solution in production, such as creating cases, updating records, generating reports, etc. Test scripts should also cover all the requirements that were defined for the project or enhancement, as well as any exceptions or variations that may occur. Writing test scripts that reflect real life and cover the requirements can help ensure that the solution works as intended and meets stakeholder needs. References:
                                  https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/create-test-scripts


                                  質問 # 188
                                  Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.
                                  As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?

                                  正解：C

                                  解説：
                                  Explanation
                                  The three development models that Salesforce supports as part of Application Lifecycle Management (ALM) process are Change Set Development, Org Development, and Package Development. Change Set Development is a model that uses change sets to deploy metadata changes from one org to another org. Org Development is a model that uses scratch orgs to create and test metadata changes in isolated environments before deploying them to other orgs. Package Development is a model that uses unlocked packages to bundle and distribute metadata changes across orgs as modular applications. Rapid Application Development, Flow Builder, and Salesforce DX are not development models supported by Salesforce as part of ALM process.
                                  References:
                                  https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta


                                  質問 # 189
                                  ......

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