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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage collaboration communications systems25%- Manage reporting and analytics
  • 1. Use Teams Admin Center reports
  • 2. Monitor user adoption analytics
  • 3. Analyze usage reports
  • 4. Generate call quality reports
- Monitor and troubleshoot Teams Phone
  • 1. Use Call Quality Dashboard (CQD)
  • 2. Analyze call analytics
  • 3. Troubleshoot call issues
  • 4. Monitor SBC health
  • 5. Monitor call quality
- Manage compliance and security
  • 1. Configure recording policies
  • 2. Configure retention policies for calls and meetings
  • 3. Manage security and compliance for Teams Phone
  • 4. Configure compliance recording
  • 5. Configure information barriers
- Monitor and troubleshoot meetings and conferencing
  • 1. Monitor Teams Rooms health
  • 2. Troubleshoot audio/video issues
  • 3. Analyze meeting usage reports
  • 4. Use Teams Admin Center for diagnostics
  • 5. Monitor meeting quality
Topic 2: Plan and design collaboration communications systems30%- Plan and configure Teams Phone
  • 1. Configure emergency calling policies
  • 2. Plan for Teams Phone with PSTN connectivity
  • 3. Configure Teams Phone policies
  • 4. Configure call queues and auto attendants
  • 5. Plan for Teams Phone deployments
- Plan and configure Teams meetings and conferencing
  • 1. Configure meeting policies
  • 2. Plan for Teams meetings and live events
  • 3. Plan for webinars and town halls
  • 4. Configure conferencing bridges
  • 5. Plan for Microsoft Teams Rooms
- Plan and configure network settings for Microsoft Teams
  • 1. Plan for network topology and connectivity
  • 2. Implement quality of service (QoS)
  • 3. Plan for network bandwidth requirements
  • 4. Configure network ports and protocols
  • 5. Plan and configure network settings for media traffic
Topic 3: Configure and manage Teams meetings and conferencing20%- Configure and manage meeting experiences
  • 1. Configure meeting settings
  • 2. Configure live captions and transcription
  • 3. Manage meeting policies
  • 4. Configure audio conferencing
  • 5. Configure meeting templates
- Configure and manage Teams Rooms and devices
  • 1. Configure Teams panels
  • 2. Configure Teams Rooms accounts
  • 3. Manage Teams Rooms devices
  • 4. Manage Teams certified devices
  • 5. Plan for Microsoft Teams Rooms
- Configure and manage webinars and live events
  • 1. Manage attendee engagement features
  • 2. Configure event group roles
  • 3. Configure webinar settings
  • 4. Manage live event policies
Topic 4: Configure and manage Teams Phone25%- Configure emergency calling
  • 1. Configure emergency calling policies
  • 2. Manage emergency calling licenses
  • 3. Configure emergency locations
  • 4. Configure dynamic emergency calling
- Configure and manage PSTN connectivity
  • 1. Configure Direct Routing
  • 2. Manage SBC (Session Border Controllers)
  • 3. Configure Operator Connect
  • 4. Configure voice routing policies
  • 5. Configure Teams Calling Plans
- Configure Teams Phone
  • 1. Configure call park policies
  • 2. Configure caller ID policies
  • 3. Configure calling policies
  • 4. Configure call hold music
  • 5. Configure location-based routing

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q130-Q135):

NEW QUESTION # 130
You have a Microsoft Teams Phone deployment.
You need to configure voice routing for Direct Routing. The solution must only allow calling within the United States and Canada for a user named user1 contosoxom.
Which four actions should you perform in sequence to minimize user call disruption? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Answer:

Explanation:

1 - Create a voice routing policy.
2 - Assign a dail plan to user1.
3 - In the global dial plan, create a normalization rule...


NEW QUESTION # 131
You have a Microsoft Teams Phone deployment.
You are deploying Direct Routing.
All users have a SIP URI in the format of user@contoso.com. The Session Border Controller (SBC) is named sbc.voice.contoso.com.
When troubleshooting errors on the SBC, you receive the warning shown in the following exhibit.

What is a possible cause of the issue?

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-options-tls- certificate-issues


NEW QUESTION # 132
Your company has offices throughout the United States.
The company is opening a new office in Scranton. The office will occupy two floors in the same building.
You need to ensure that if an emergency call is placed, the local emergency dispatchers know from which floor the call came.
How should you complete the PowerShell script? To answer, drag the appropriate values to the correct targets. Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/new-csonlinelislocation?view=skype-ps
https://docs.microsoft.com/en-us/powershell/module/skype/set-csonlinelislocation?view=skype-ps


NEW QUESTION # 133
Your company has a Microsoft Teams deployment.
You need to configure meetings to meet the following requirements:
* The company logo must be added to meeting invites.
* Users must be prevented from selecting the webinar meeting template when creating a new meeting from the Teams client.
What should you configure to meet each requirement? To answer, drag the appropriate options to the correct requirements. Each option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 134
Exhibit

Your company has a Microsoft Teams Phone deployment that uses Direct Routing.
A user named User1 reports that she cannot make calls because the dial pad n missing in Teams.
You run the Get-CsOnlineUser cmdlet and receive the output shown in the exhibit (Click the Exhibit tab.) Which three actions should you perform to ensure that the dial pad appears in the Teams client? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer: A,E


NEW QUESTION # 135
......

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