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| Section | Weight | Objectives |
|---|---|---|
| Best Fit Solutioning | 27% | - Map requirements to appropriate OmniStudio tools - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements |
| OmniScripts | 27% | - Structure and components of OmniScripts - Map business processes to OmniScript components - Validate and align OmniScript processes with requirements |
| Data Tools | 23% | - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures |
| FlexCards | 23% | - Collect and organize customer 360 information - Capabilities, use cases and purpose of FlexCards - Design FlexCards to meet requirements |
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NEW QUESTION # 181
Which two considerations are important when designing DataRaptor field mappings for performance at scale? Choose 2 answers
Answer: A,C
Explanation:
Best practice is to extract only necessary fields (reducing payload size and processing time) and use indexed fields in filters to improve SOQL query performance. Extracting all fields unnecessarily and disabling caching both hurt performance.
NEW QUESTION # 182
A company has designed a process that extracts a large amount of data from a Salesforce object.
Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded. What solution should the consultant recommend?
Answer: D
Explanation:
The solution that the consultant should recommend is DataRaptor Turbo Extract. DataRaptor Turbo Extract allows the designer to retrieve a large amount of data from a Salesforce object in batch mode without hitting governor limits. DataRaptor Extract is not suitable for this scenario, as it can only retrieve data from a single record or a small set of records. Calculation Procedure and DataRaptor Turbo Extract are not needed for this scenario, as there is no calculation involved.
Integration Procedure and DataRaptor Turbo Extract are not needed for this scenario, as there is no data integration involved.
NEW QUESTION # 183
A Salesforce OmniStudio Consultant is creating an OmniScript for a client's customer service process. The consultant wants to enhance the performance and usability of the OmniScript. What is one best practice the consultant can follow to achieve this?
Answer: C
Explanation:
LWC OmniScripts Overview: OmniStudio supports two types of OmniScripts: Standard OmniScripts (built on AngularJS) and LWC OmniScripts (built on Lightning Web Components).
LWC OmniScripts are the newer, recommended approach, offering better performance due to their lightweight framework and Salesforce's native LWC architecture.
Custom LWCs: By integrating custom Lightning Web Components into an LWC OmniScript, the consultant can:
Enhance Performance: LWCs are faster than Angular-based components because they use the browser's native Web Components standard, reducing overhead and improving load times.
Improve Usability: Custom LWCs allow for highly tailored UI elements or logic (e.g., a dynamic form or real-time validation) that go beyond standard OmniScript elements, making the customer service process more intuitive and efficient.
Example: A custom LWC could display a collapsible FAQ section or a real-time chat widget within the OmniScript, improving the agent's workflow.
Best Practice Alignment: The OmniStudio documentation explicitly recommends transitioning to LWC OmniScripts for new implementations and using custom LWCs to extend functionality, as they align with Salesforce's long-term platform strategy and provide a responsive, scalable solution.
NEW QUESTION # 184
A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labelsand input elements. What can the consultant recommend to improve these OmniScripts?
Answer: A
Explanation:
The consultant can recommend creating a reusable OmniScript to update address information. A reusable OmniScript is an OmniScript that can be embedded in another OmniScript as a sub- process. This way, the consultant can create one OmniScript that collects the address information in a consistent way using the same labels and input elements, and then use it in multiple OmniScripts that need to update address information. This will improve the design and maintenance of the OmniScripts.
NEW QUESTION # 185
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered. What FlexCard feature should the consultant recommend to address this issue?
Answer: C
Explanation:
The FlexCard feature that the consultant should recommend to address this issue is Flyouts. A Flyout is a pop-up window that can display additional information or actions for a FlexCard. The consultant can use Flyouts to show some of the data elements and actions that are not essential for the main view of the product information, such as product details, specifications, reviews, etc.
This way, the consultant can reduce the clutter on the main FlexCard and improve the user experience
NEW QUESTION # 186
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